ComplaintsforDena's Auto, LLC
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Complaint Details
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Initial Complaint
05/20/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
*********************** STOLE MY MONEY SAYING IT WAS FOR PAYMENTS THEY STOLE MY DOWNPAYMENT AND TOOK THE VEHICLE BACK BECAUSE SHE SOLD ME A VEHICLE WITH A TITLE PROMISING ME THAT SHE WAS GOING TO GIVE ME ANOTHER CAR THE ***** CLOSED DOWN AND SOLD ALLL OF THE **** NOW IM STUCK IN A WHOLE DIFFERENT STATE PLEASE HELP I HAVE RECEIPTS FOR EVERYTHING!!!!!!!!!!!!!!!!!!!!Initial Complaint
03/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a 2016 Chrysler 200 in June 2023 from Denas Auto. *********** put my electronic signature on paperwork I never saw or present to sign for, said I traded in a *** and got $500, and sold me a salvage car without my knowledge on a bank loan with ****************** I put $3500 down in total to pay for the taxes and registration up front, I was told its what the bank was requesting. They told my father to just say yes to any questions the bank asks and the purchase was completed. I had further issues after purchasing the car. First, I was told I needed to get the car inspected in PA since purchased in Jersey before the state would allow me to get my plates. I got the car inspected but could only get the emission test done not safety since my car didnt have registration and to come back when the paperwork was completed with the dealer. The dealership told me I needed a salvage inspection report done now and that was the last step, this was when I found out my car was a salvage title. The mechanic said the inspection is $750 and that the taxes needed to be paid in PA so it would be $2500 total. I told them I paid that already and the owner of the dealership met at the mechanics with me with a check to cover the cost to get my car street legal. I had to leave my car over the weekend as my mechanic was waiting for the check to clear, it never did. Turned out the dealership owner gave my mechanic a fake check and they said they no longer want to help me with my car. I go to the dealership and one of the workers said that my file was a disaster and the best way to fix it would be to get me in a new car. The loan was canceled and I got a 2016 Grand Cherokee on a new loan clean title in November 2023. I still dont have my plates or registration and my apartment is threatening to tow my car for my expired temp tags as of 3/7/24 and put a tow sticker on the window. I drove an hour to the dealership after calling for 2 days and its gone. I dont know what to doInitial Complaint
01/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Someone used my insurance at this corporation.Initial Complaint
01/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Was sold a truck by Denas Auto in Somerdale NJ and had a mechanic look it over and was told complete frame rotted and the truck was dangerous to drive could be killed and should have never been sold to anyone. Returned the truck to Denas Auto, monies given back from down payment and NOW Denas Auto will not payback finance company to get the vehicle out of my name. Denas Auto has been contacted numerous times and I have been to lot personally to inform that payoff needs to be made to finance company and the owner and staff at Denas Auto will not cooperate at all. They have the vehicle back for a few months now and I want this out of my name and off my credit.Initial Complaint
11/29/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Date of Transaction: 11/25/2022 Dealer Info:********************************************************************************************************** 856-846-2936 -11/25/2022 Date of vehicle purchase -Paid $1,000 towards Down payment for a 2007 Cadillac Escalade -The business assured me that the car had no major problems.-I am requesting that the $1000 down payment be refunded to me due to deceptive auto practices. I financed a vehicle with substantial and major problems that includes a knocking sound from the engine,a cracked engine, oil leaking into the muffler causing the inside the car to smell like smoke.(health and safety hazard), door handle is broke, trunk does not open properly.Date vehicle was returned 11/28/22 The business has not tried to resolve my problem as of 11/28/22. When requesting for my down payment to be refunded I was told by the salesperson ***************** that he was not authorized to give me the money back and that the owner was out of the country. ******************* told me that if I paid an additional amount of $1,000($2000 in total) and traded in my vehicle I might be able to get another vehicle.I have no vehicle nor do I have my down payment since the salesperson ***************** canceled the contract upon the return of the vehicle. I was forced to take a lyft home with my newborn child at 9pm. I am requesting for the down payment of $1,000 be refunded back to me.Contract *************************Initial Complaint
07/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I put 1400$ on a 2011 **** fusion se and the power steering went on the car and supposedly there's been a recall and now the mechanic needs authorization for payment and it is not my responsibility for the payments now it's been the weeks and my first payment is due soon and it's just became too stressful to the point that I don't even want the car I would like for my money back and have spoken to the credit acceptance either that or a different vehicleBusiness response
07/19/2022
I have received the complaint that *********************** has placed through BBB. He has a warranty on his vehicle that would have covered the repairs for his vehicle. But due to him falsely saying that he purchased the vehicle with failed powered steering the warranty policy refused to cover it. Now he expects me to cover his vehicle's damage that he caused due to putting over double the amount of air in the tire. Furthermore, there was a 10 year open recall that just closed December of ******************************************************************************************* the tires. If he was honest when he filed his claim through warranty this repair would have been covered. I do not take responsibility for the coverage of his vehicle.
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Customer Complaints Summary
7 total complaints in the last 3 years.
4 complaints closed in the last 12 months.