Customer ReviewsforWedgewood Pharmacy

I ordered a medication once for my dog and it was placed on an auto-ship. I went in to cancel the autoship on my account but was not able to because both medications were marked as ineligible for auto-ship (can't cancel something that the product is not eligible for to begin with). Despite that, this company shipped the medication anyway and charged me for it. When I called to cancel it, they said it had already shipped and they were only willing to refund me 50% of the charge. Paying for something their website said would not ship and I didn't have the ability to cancel is unacceptable.

I am glad we were able to speak and discuss this concern in detail. As per our conversation we have issued a full credit for your order. If there is anything we can assist with in the future, please do not hesitate to reach out.

I am glad we were able to speak and discuss this concern in detail. As per our conversation we have issued a full credit for your order. If there is anything we can assist with in the future, please do not hesitate to reach out

The *********** lost my dogs prescription. While trying to run it down he was running out of med. I called Wedgewood to reorder and they filled the second scrip at no charge with expedited shipping also no charge. I told Wedgewood Id send one of the orders back when the ** recovered it. They said not to worry and keep it if it was found. Excellent customer service!

Thank you for letting us know you appreciated our efforts when we quickly send you a replacement at no charge. We are so happy to hear the medication arrived in time. It's rewarding when we can fix a delivery issue so quickly.

I had a bad experience with Wedgewood and I would go through any other company at this point. They charge an extra $30 promising one day delivery but then when it comes 2+ plus days later, they say "well, it's actually one day plus however long it takes us to make the medication". I requested a refund of the $30 extra charge and they refused.

Thank you for reaching out to us. We sincerely apologize for the experience you had with our compounding time for your pet's medicine. Since our medications are made to fit specific needs there is a compounding process involved that would happen before the medicine ships from our facility. We have issued you a credit for the $30 shipping charge that you paid for. We also tried reaching out via phone to speak with you and address your concerns. Once again, we sincerely apologize for the unexpected compounding time for the medication. If there is anything we can assist with, please call us at **************

Such an amazing experience both as a vet and a pet owner.

Thank you so much for letting us know that your experience with us was great!!

I was charged 3x the amount on the medicine I ordered. I ordered medicine for my pets. Total was around 227. They charged the 227 but then did four other separate charges adding to over 450. This is affecting my mortgage payment from coming out. Called their customer service and they said it "should" fix itself with my bank. Should?? This isn't my banks fault. **** charged me extra charges that shouldn't even exist!

With credit and debit cards, authorization holds (also known as card authorization, pre-authorization, or pre-auth) can fall off the account anywhere from 110 days after the transaction date depending on your bank's policy. In some cases, contacting your bank directly about releasing the pre auth can expedite the process.

Worst customer service ever. I was getting a compounded liquid heart medication for my dog. Liquid is easier than chewables, he won't eat the chewables. On December 26th at a cardiac vet visit my vet changed the dosage of his prescription. I'd just placed a refill at the old dosage level so I contacted them to cancel the old prescription and have them fill the new one. They did that and got it out the door on December 27th. Unfortunately, due to the backlog from the holidays it took almost exactly 2 weeks for the medication to arrive. The lateness of his prescription forced me to get a week's work of medication from my vet to tide him over. I'd called Wedgewood asking if I could get a full refund because I had to get additional medication to tide my dog over till his prescription arrived. I was told if it didn't arrive by a certain date (01/8/24) then they would refund me the full amount. I was told they'd note it in my files. The prescription arrived on 1/9/24, so I emailed requesting a refund. No one responded. I called them mid-February and was told once again they would refund my prescription, but it could take up to 3 weeks. 3 weeks came and went, and today I see a refund for the shipping only. I called them and was told they don't refund for prescriptions, only shipping. I pointed out I was promised a full refund, and the "manager" told me "I don't have any proof you were offered that". I pointed out she could listen to the recording, and was told "we delete calls after 30 days". Then this person put the blame on me because "I waited for 2 months to call". Unbelievable. I pointed out I was promised a full refund for $202, that it was supposedly noted in my account, and was told there was nothing there. There were however, notes about 'refunding shipping'. I had a screaming meltdown and hung up. For someone to lie and say they don't have a record of the promise was too much. Wedgewood is not worth doing business with, go elsewhere.

Our apologies for not making this right when you first contacted us, or when you spoke to us later. We are so sorry that we caused you so much distress when you contacted us recently to follow up and are issuing a full refund that was originally promised to you.

I am posting this review anywhere and everywhere I can find. We are VERY dissatisfied with this pharmacy!! We paid over $70 for unusable medication (unable to add the picture) plus we had to wait an unacceptably long time. Our cat has cancer and we were starting to wonder if she would still be alive by the time this pharmacy got off its a** For her first dose of the "liquid", it was actually just a blob of brown paste. In hindsight, we're now concerned that she either got an ****** concentrated dose or not enough since it was definitely not an oil suspension. Because of her not being correctly dosed either way, she stopped eating and we actually had a euthanasia appointment scheduled; however, our vet wanted to try adding Cerenia first - THANKFULLY. This pharmacy's negligence literally almost killed our cat. I would not use them again, nor do I recommend them for anyone who loves their pet.

I read your many reviews and wanted to extend our sincerest apologies for all the issues you had with the medication for ****. We are issuing a full refund since you were not able to use the medication. If you wish to speak with a pharmacist about the medication consistency or any of your other concerns about the dose, please contact us. I have notated your account with your ******************** review should you wish to speak to us. Again, our apologies and I hope **** is doing well with the Cerenia that your vet was trying.

Never used Wedgewood Pharmacy, but then they started texting and calling me, claiming my doctor sent a prescription to them, which is not true. Obvious scam.

Your veterinarian contacted us to prepare a prescription for your Feline Imah. We did reach out to you to see if you needed the medication filled that your veterinarian prescribed. If you have any questions about the medication your veterinarian prescribed, please reach out to them directly or contact us and we will gladly review the details of the prescription.

Needed a liquid antibiotic for my dog. It wasnt in stock anywhere locally. Vet had it ordered here. I paid an extra $30 for 1-day shipping. Order was placed in the evening so I waited until the next day in hopes Id get a shipping update and have the medicine within 2 days of ordering. When I didnt receive an email about shipping I called and was told it would take 17 DAYS before it shipped, but good news I paid for 1day shipping so once they have it itll only be a day more to get it! Frustrated with that and the need to get my dog on this antibiotic sooner than later for her well-being, I called my vet back asking for additional help to find this medication somewhere else or to get a different medication. They were able to switch to a different antibiotic. So the day after being told it would take 17 days for Wedgwood to fill this I had a medication locally in hand. At this point I called Wedgwood to cancel the order that was suppose to be more then 2 weeks out, to be told its shipped and cannot be cancelled. So now Ill have double the antibiotics needed and Im out $90 because Wedgwood has no idea what they are doing apparently and offered no solution for the contridiction in there information

Our apologies for the long delay time we quoted you. It does appear we misquoted you how long it would take for the medication to ship. Since you did get a medication filled at another pharmacy and no longer needed your order through Wedgewood, we have issued you a full credit.