Business ProfileforInterstate Waste Services, Inc.

On 9/26/23, I closed my account with them. On 9/29/23, I called to follow up re: when they would pick up their bins. The agent told me that my account was not closed and she would process it to close it and assured me that automatic payment would not go through. That same day, *********************************************, **************** Rep, called me to see if there was anything he could do to retain me as a customer. On 10/2/23, he emailed me reiterating the same thing and i informed him that I already arranged seevice with another company and my account not being closed as requested. He replied that if I changed my mind to reach out to him. On 10/3/23, I received a payment confirmation receipt. They had processed the quarterly invoice via autopay on my account despite the fact that it was closed. I immediately called them because my account was closed and I didn't authorize the transaction. I also emailed ****************************. That day, I received an email from *****************************, Accounts Receivable Rep, asking for my account number. Before I could reply, she sent another email stating, "cancelation request and refund has been entered." I sent a follow up email to her on 10/8, no reply. On 10/11, I emailed her and ****************************, no reply. I called on 10/13 and was told, a supervisor approved the refund request the previous day, a check was mailed out and I would receive it within **** business days. On 10/31, I called and the agent said he didn't see anything in my account, would reach out to another department and call me back, no call back. I emailed **************************** again, no reply. Over 2 weeks later, I still haven't received my refund. They stole my money.