ComplaintsforMark Jameson Chimney
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Complaint Details
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Initial Complaint
11/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In August 2022 , an Employee at Mark ********************** came and looked at our roof that was leaking. Told us that it just needed to be sealed and that they could do it for $1800. They also guaranteed their work and said if it was leaking they would come back and check it out again and get it to stop. We paid this amount and within two weeks it was leaking again. We called and they said they would come take care of it, and then rescheduled three times. Our last scheduled date was yesterday, Nov4 We were waiting for them and instead got a call from a Lady that works there saying that The owner/***********************, told her today that we need to re-brick the whole chimney and theres nothing they can do unless we pay for that. After three times rescheduling. She said she would have him call us . We said to keep us on the schedule for the day because its leaking into our living room every time it rains. No one came, no one called . We are not sure what they actually did for $1800 and we want a refund . Over the last three months of waiting for them, there is now more damage ! We paid by personal checkBusiness response
11/22/2022
*************************** CALLED US FOR AN ESTIMATE TO STOP LEAKING FROM HIS CHIMNEY . NOT HIS ROOF AS WE ARE NOT A ROOFING COMPANY. WHEN WE ARRIVED ON SITE, THE TECHNICIAN ADVISED THAT TUCKPOINTING AND WATERPROOFING WOULD STOP THE LEAKING. WE ADVISED THAT WE RECOMMENDED A FULL TUCKPOINTING AND THE CUSTOMER ADVISED THAT HE DID NOT WANT TO SPEND ALOT OF MONEY. WE SENT HIM A QUOTE TO SPOT POINT THE CHIMNEY AND WATERPROOF. THERE ARE NO GUARANTEES OR WARRANTEES ON THIS WORK. AND NONE ARE STATED ON THE SIGNED CONTRACT ATTACHED.WE OFFERED TO RETURN TO RESEAL THE CHIMNEY ADN THE CUSTOMER DID NOT WANT US TO RETURN. WE WILL RETURN TO RESPRAY IF THE CUSTOMER WOULD LIKE.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.