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Complaint Details
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Initial Complaint
07/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Last minute price hike, in excess of the 110% of original quote rule. No response despite repeated phone calls and emails so eventually I was forced to pay the ******* an initial amount exceeding the original TOTAL amount quoted. No update since despite repeated asks that the final quote be revisited. My original quote was ****. I'm now being asked to pay $ ******! I went over the inventory in my first phone call - was given a ridiculously low CF estimate which they more than doubled on the day of the move. Time slot was **** am. The move began at 2:30 pm and ended at 9:30. Last 2 hours the movers deliberately slowed down/basically stopped and the office became unresponsive to multiple calls and emails.Business response
01/31/2024
Thank you for sharing your feedback, and we sincerely apologize for any inconvenience you may have experienced. Our pricing is determined based on the cubic feet measurement and relies on the inventory provided by the customer. The actual cubic feet measurement and final prices are provided on the moving day. We acknowledge that your move was scheduled in the afternoon, and when you attempted to reach us, our offices were already closed. Despite our offices being closed, we operate seven days a week, and during our working hours, we consistently respond to calls and assist customers with their concerns. In your case, we conducted a thorough evaluation of your quote and provided an explanation for the increased quote/prices. Once again, we apologize for any inconvenience you may have faced, and we are committed to making improvements based on your feedback. We will strive to address and rectify any issues to enhance future experiences with us.
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Contact Information
3212 Shafto Rd Unit 3
Tinton Falls, NJ 07753-7498
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Get a QuoteCustomer Complaints Summary
9 total complaints in the last 3 years.
4 complaints closed in the last 12 months.