Business ProfileforCare Temp Heating & Air Conditioning

Well, for starters the message says the company cares and it does not!! I left several messages with no return call with regard to my thermostat rising while the air conditioning system is running.one of my phone calls I reached a woman, who I believe is the office manager and she proceeded to tell my loudly and in a demeaning manner how air conditioning works. I tried desperately to keep calm and explain something to her, but she repeatedly gave the standard answer that this is normal in high heat weather and not to call back until it is 5 degrees above what I set it for. A friend was an HVAC worker for years, he said this is not normal and gave me some suggestions of what to check. A friend did this not them! When my house reached 82 degrees I was melting and weeping, it was so hot I became nauseous and called them again leaving a very weeping and upsetting message. IMMEDIATELY someone called me back by the name of **** and ****** yelled at me.....me I am the one with the wallet! that they do call me back which they don't as I can produce my phone records easily. He then decided to text me and told me he had someone in the area that could come at this time I believe he realized he should not have said what he said. I declined as I was upset and felt I wouldn't get a good evaluation of the system. I thank him but declined. In the adult community I live in there were multiple negative complaints with regard to this company. Others were having similar issues and called their company none of them received the answer that the Care Temp customers received, and their issues were found and corrected.This will be in vain as they defend their actions always, as this is not the first time, I felt they could have taken just one small step to make the customer feel a little better, especially when I clearly stated the heat was making me ill. A sympathy comment would have gone a long way.

***************, WE EXPLAINED TO YOU HOW AIR CONDITIONING WORKS WHEN IT WAS THE MIDDLE OF THE *** ON THE HOTTEST *** OF THE **** DURING A HEAT WAVE AND WE ASKED YOU THE APPROPRIATE QUESTIONS, AS WE DO WITH EACH PHONE CALL. IN THE END, YOU STATED IT WAS SET TO 70, READING 74 WITH COOL AIR BLOWING SO WE TOLD YOU TO CALL US IF THE TEMP WENT UP WHICH YOU DID AROUND 5PM AND RECEIVED A PHONE CALL BACK WITHIN MINUTES. ONCE YOU HAD TOLD THE **** THE TEMP HAD GONE UP, HE TOLD YOU HE WOULD SEND SOMEONE OUT TO CHECK YOUR AC BEING THERE WAS SOMEONE ALREADY IN YOUR COMMUNITY, BUT YOU SCREAMED, THREATENED AND REFUSED SERVICE SO WE APOLOGIZE THAT THERE WAS NOTHING MORE THAT WE COULD DO TO HELP YOU BEING YOU DECLINED SERVICE.