ComplaintsforJersey Shore Lawn & Sprinkler Construction Company, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On January 3,2023 I prepaid $182.33 for an opening and closing of my sprinkler system. My appointment was made for ***** 24,2023. The technician came to my home but could not activate the sprinkler system. He was at my home approximately 3 hours. Before leaving he asked for a diagnostic fee. I said no and would speak to the office. That evening ******************************* the owner called me and said he wanted to send out ******* one of his better technicians. I told him about the diagnostic fee and he said forget it.An appointment was made for May 12, 2023 any time after 2:00pm. At 4:45 pm I called the office. I was told ******* was in Bayville and would be to my home shortly. He never came. never called. Never texted I was home waiting until 9:00pm and went to bed.Please investigate and advise *************************** ************** ************* The final summary is Jersey Shore Sprinkler accepted my money and did not perform the work.Business response
05/15/2023
Hello *************,
We are sorry for your frustration. The first tech Gio that was there could not figure out the issue with your system after troubleshooting it for quite a while. He did not bill you for anything. You had prepaid your turn on service in january of 2023. We reschedule your appt but unfortunately we could not get there before your requested time. We then made another aptt for may 2 but you called and canceled the appt at 5:49.
We are willing to return to your home and or return your prepaid turn on service at this point. Please call me directly on my cell phone and I will help you anyway you wish.
Also e do not have anyone that works here with the name of *************** I think you may be referring to Gio!
We 100% want to correct this issue with you to your satisfaction so please reach out to me via my cell phone and or email *******************
Thank you so much
*******
Customer response
05/15/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.