ComplaintsforMatt Blatt Kia of Toms River

• Initial Complaint

  09/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Multiple issues with the vehicle that was purchased at this location. Wrong Vin number was written on paperwork resulting in a suspended license/insurance policy, transmission blew,ac condenser busted, among other issues. Called the dealer and was told we would be given a call back 2x and never received one. Called AGAIN and was not met with compassion about my issue and no help financially on a truck that we still owe *****k on. Repairs are close to matching the amount still owed.

  

  Business response

  09/05/2024

  Firstly, we want to extend our sincerest apologies for the issues you've encountered with your vehicle and the service you received. We understand the frustration and inconvenience this has caused, especially with such significant concerns.
  We're glad to hear that youre now in touch with ****, our General Manager, who is well-aware of the situation and committed to making things right. **** will be working closely with you to ensure a satisfactory resolution to the challenges you've faced.
  Thank you for your patience and for giving us the opportunity to rectify this matter. We are here to support you and look forward to resolving these issues to your satisfaction.

• Initial Complaint

  08/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Yes I went to **** Blatt *** on august 1st for an oil change they told mi I had a bad oil leak and it was an oil pressure sensor part costed $25.35 but to put it on it was gonna be $934.99 cause I went on a payment plan with them the problem is August 6th 5 days later my car gives out on my way home I checked the oil and it had no oil I called *** they ask mi to tow it to them I told them Im stuck in ************* and i shouldnt have to tow it to yall since my car shouldnt be acting up after 5days they ended up towing it they dealership for free next day I go early in the morning to them and they said my engine gave out and they will give mi the credit of $934.99 to put toward the engine but its still gonna be like $5,000 I shouldnt be coming outta pocket when it wasnt my fault can you please help mi and found out what we can do about this I will gladly appreciate it Ive been stuck without a car for 9 days now and I have 7 kids I b having to take back and forth nd I still have to go to work its hard without my car right now

  

  Business response

  08/21/2024

  Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you've experienced. We understand how essential your vehicle is, especially given your situation, and we want to make this right.
  

  Our general manager, ***, has already reached out to you, and were pleased to hear that youll be coming in today so he can assist you personally. *** is committed to ensuring that you are fully taken care of, and well work with you to find the best possible solution, including helping you trade into a new car.

  Your satisfaction is our top priority, and we appreciate your patience as we work to resolve this for you.

• Initial Complaint

  06/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my car in for maintenance because the engine light came on. The code said my car needed a fuel injection. *** said the same and that my car needed a tune-up. It has never had the spark plugs changed and it now has 95,5k miles. After *** maintenanced my car they said the mechanic said it was showing a new code. The reported the mechanic dissembled the work he done to find a crack in my cylinder head. None of this was mentioned before and no code was reported previously to his work. Now they are saying that I would have to be responsible for the tear down to renew the engine. I know the mechanic made the mistake when he changed the spark plugs.. I should have to be responsible for any labor or any parts because that was not my issue before I brought my car. Then they agreed to do the tear down of 5 hours for free to find the problem. After that occurred they said the problem was not a crack in cylinder 1 but now a build up of carbon in the engine which now instead of paying for for 5 hours of labor, I was told I have to pay 14 hours of labor to repair cylinder head 1,2 &3 @ $4134. They told me the engine parts and labor isnt covered and Im only at $95k miles. I asked them to just give me the car back running like I brought it to them. They agreed to that for free but then said I need a head gasket. I didnt have to pay for that. So after over 3 weeks I got my car back, the engine light is still on and now my battery is completely dead that I purchased two years ago and now have to replace that too. Please help and advise.. why do I have to replace a engine on a vehicle with less than 95k miles and the engine did not have that problem when I brought it for service.

  

  Business response

  06/17/2024

  Hello,

  Thank you for your feedback and for bringing these concerns to our attention. We deeply regret the frustrations you've experienced and would like to address the points you've raised.
  
  Upon your initial visit for the appearance of a check engine light, our technician diagnosed your vehicle and found issues with the fuel injector, valve cover gasket, and electro ground (tip of spark plug) on cylinder 1 to be missing. The injector and gasket were covered by your extended warranty. Unfortunately, spark plugs are considered a regular maintenance item and are not covered. We communicated this to you, and you agreed to proceed with all the repairs.
  
  When the spark plug replacement did not resolve the issues, our team did a teardown at no cost to you, covering the labor cost and the required head gasket part replacement (totalling over $1,800). In the teardown we were able to have a better look at the issues, which was not a cracked cylinder head but was excessive carbon buildup in cylinders 1, 2, and 3, which were not initially apparent. We informed you promptly. It is important to note, carbon build up could not be caused by our team. Despite our best efforts, some issues, such as carbon buildup, are not covered by your warranty. The service to resolve this issue was declined.
  
  We acknowledge that this situation has been inconvenient. Our team, including our Asst. ******* Manager, *****, did everything possible to assist you, covering a substantial amount of the costs. Unfortunately, you refused further service.
  
  We appreciate your patience and understanding and sincerely hope this clarifies the situation.

  Customer response

  07/12/2024

  
  Complaint: 21792339
  
  I am rejecting this response because:
  
  . I would like to rebuttal the response of **** blast Kia **** I do not agree with their response. They did do the work they said but they did not take responsibility for what their mechanic or Kia ******* has done. Originally the engine light was on, so yes but the engine itself did not have a major problem. The original diagnosis reported needing a fuel indicator sensor and spark plugs. If there was any engine failure before their repairs it would have indicated it on the original computer diagnostic. Please reopen and get them to fix their mistakes. They had my car over 3 weeks for all of this and now Ive had my vehicle about a month and cant drive it. I owe $12000 on a car under 100k with engine failure, how is that fair to me the consumer? Why do I have to pay anything that they broke 1 and 2 it should be under warranty.
  
  Regards,
  
  ***************************

  

  Business response

  07/16/2024

  Dear *******,

  Thank you for your response and for giving us the opportunity to further clarify the situation.
  We understand your frustration and want to reiterate our commitment to providing the best service possible. As mentioned and found on your receipt, the original diagnostic code indicated a misfire in cylinder one (P0301), which led to the discovery of a stuck fuel injector and damaged spark plugs. Our technician performed a valid compression test that verified these issues.

  We appreciate that car repairs can be challenging, especially with significant problems like engine issues. Unfortunately, as your car is a second-owner vehicle with a non-factory extended warranty, certain repairs were not covered under your extended warranty. We followed all procedures with the warranty company, who ultimately declined coverage for the additional repairs. Despite this, **** ****************** *** covered ten hours of diagnostic work to assist you further, a significant effort to resolve the problem at no extra cost to you.

  We also understand that maintaining your vehicle regularly is essential to avoid such issues. Your car has averaged ****** miles a year, which is above average usage, and regular maintenance is crucial to its longevity. We last serviced your vehicle at ****** miles in July 2021, and it currently has ****** miles. ******* maintenance with Matt ****************** might have helped identify and address issues before they became significant problems.
  
  While we strive to assist all our customers, the decision on what is covered under warranty lies with the extended warranty company, not us. We encourage you to address any warranty concerns directly with them, as we have done our best to assist within the limitations set by the warranty policy.
  We understand your position and the inconvenience this situation has caused. However, Matt ****************** *** has covered a substantial amount of the labor costs and provided extensive diagnostic services at no charge. Unfortunately, we cannot provide further repairs that the extended warranty company has declined.

  We hope this clarifies our efforts and the situation. We remain committed to assisting our customers within our means and sincerely hope you can resolve this matter with the extended warranty provider.

  Customer response

  07/26/2024

  
  Complaint: 21792339
  
  I am rejecting this response because:
  I was not made aware that I did not have certain coverages at the point of sale being a second owner. More importantly, they are not telling the truth. I frequently serviced my vehicle. However each time I brought my car to *** the problems still exist or became worse. For instance, Ive had the compressor changed on this car twice and it still isnt working properly. One time I was told the part only last ***** miles.. wow so now I need another compressor. Also when my vehicle had ***** miles they told me I had to flush my transmission with a copay of $100. Now thats been done, ever so often my car revs up in the middle of driving like the transmission missed. Yet there are no codes for that. Another thing is whenever I had any outside maintenance done to my car, I reported it; which I only allowed my personal mechanic to only change the oil and brakes and I have receipts. I also informed them of my purchase of new tires. Lastly the matter at hand is, the code did not originally report a problem in cylinder one. It had reported a problem with the censor. It was only after the replacement of the censor and spark plugs did any report of the cylinder became noted. I also have all the text from the attendant proving this point. I am not frustrated about cost Im frustrated about the quality of this car and your service. The vehicle should not have all these problems at this young age of a vehicle. I love my car so Im disappointed.
  
  
  Regards,
  
  ***************************

• Initial Complaint

  02/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2019 Kia ****** from *************************** in **********, ** in November 2023. The vehicle's engine is burning oil within 1000 miles after an oil change and I have to have a mechanic add 3-4 quarts of oil in between scheduled oil changes.I have returned to the dealership twice to address my issue and was directed to call Kia ********** Kia ********* informed me that this repair would be an out of pocket expense because my warranty does not cover an engine replacement due to oil consumption. I am currently making monthly payments and expect *** to take responsibility for the repair and all associated cost.

  

  Business response

  03/04/2024

  Thank you for sharing your experience with us, and we regret any inconvenience you've encountered. We understand the importance of addressing concerns promptly.
  Upon reviewing your service history, it seems there might be some confusion. During your visit in October for oil consumption, our team recommended specific maintenance to address the concern. Unfortunately, these recommendations were declined at the time.
  Regarding the approval for a new engine, free of charge, is an issue requiring approval from **************** Within the warranty guidelines and with the response you stated received from **** this issue is not covered under warranty.
  We recommend reaching out directly to *** Corporate to discuss your situation further. They are the authority on warranty coverage and can provide further guidance.
  Thank you for your understanding.

• Initial Complaint

  12/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a ****************************************** Toms River **,I have the car for 2 years,I could not afford an extended warranty on this car, however my car started to need oil frequently,we brought it to Matt ********************** in Toms River ** they did an oil change and 3 days later my engine seized. I had it towed to Toms River *** and was told I needed a new engine and it would cost7000 dollars,in reading reviews on complaints with this *** it has been brought to my attention this had happen to thousands of other *** owners and *** will do nothing. I had the car towed from Toms River,can not afford to replace engine. This *********** should make good for a known problem

  

  Business response

  12/06/2023

  We appreciate your feedback and understand your concern regarding the engine issue with your 2017 Sorento. After reviewing the details, the vehicle was purchased two years ago without an extended warranty. Unfortunately, as the vehicle is out of warranty, Matt Blatt Kia of Toms River is not responsible for the replacement or repair of the engine.
  For concerns related to the engine issues you're experiencing, we recommend reaching out to *** directly.

• Initial Complaint

  12/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In July, my girlfriend decided to get a new vehicle from this dealership, and she traded in her old leased vehicle that I am co signed on. During this transaction which is still on going, and it is now 12-16-2022, they never sent a pay off to the company who owned the last vehicle which has caused my credit to drop 100 points because of non payment. Their ignorance in completing this in a timely matter could be considered criminal. I have called relentlessly in regards to the matter on both sides. When I call this company I tell me theyll call me back and never do. This type of behavior is unacceptable and wrong

  

  Business response

  12/20/2022

  *****, we are working to get this resolved as soon as possible. Our general manager and sales manager are looking into what happened and will be contacting you and your girlfriend within the hour. We are also contacting the credit bureaus and submitting requests to get this omitted. Thank you.

  Customer response

  12/20/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  08/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I filed a previous complaint (********) with the BBB about *** and the situation with my Sorrento. **** from **** ****************** *** called me and we spoke about the situation of the engine blowing (was covered under warranty) but that in the process the catalytic converter was damaged and should be replaced at ***'s expense. I was told *** denied the claim but give him some time he would see what he could do. This was on June 2022. I gave **** the benefit of the doubt and waited til July 7 2022. Since then I have called no less than 6 times leaving messages for **** and have not received a return call. Not sure if it was coincident or not but it seems since my previous complaint was closed they have ignored me. I now want the situation resolved at someone else cost. I would prefer to resolve the situation this way but will turn to legal action against both *** and Matt ****************** dealership if necessary. I want to note that if you refer to my previous complaint you will see this dealership has a habit of ignoring their customers til some kind of action like a formal complaint is taken.

  

  Business response

  08/05/2022

  Hey ***. We have ****, the general manager, in contact with you and we will be take care of the repair free of charge. Our team sincerely apologizes for dropping the ball here and we are working to ensure this doesn't happened again. Thank you.

• Initial Complaint

  08/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a car in April 22. I still have not received the license plate for the vehicle. I had to go back to the dealership twice to kept a temp tag. I was told the last time I went to the dealership I would receive the plates in less than a week. It's been almost another month. I called multiple times to speak with a manager and my calls were not returned. I just want my plates. I don't feel comfortable driving with an expired temp tags. They could get the plates or refund the fee so I can get them myself and all the documents I need to obtain it.

  

  Business response

  08/03/2022

  Hello *******. We do apologize for the frustration and time delay with your plates. Our operations director left you a message today. Our team did receive them and will overnight them along with a gift card for the inconvenience. We do appreciate your business and regret falling short here. Enjoy your vehicle and please don't hesitate to reach out.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩