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ComplaintsforBetter Paving Corp
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Better Paving Corp. was hired by my wife and I to repair stone retaining walls at our home. The owner, *****************, quoted $10,000.00 for these repairs and requested to be paid up front. We agreed to pay him $7,500.00. **** cashed our check in November of 2021. Better Paving completed 1-2 days worth of work, less than 50% of the agreed scope of work. They have not returned since. ***************** has been unresponsive over the last 7+ months. When we have been able to get a hold of him he has promised (multiple times) that the job would be completed this week. No work has been completed since November 2021. We do not believe they intend to finish this project. We wish to get a partial refund of the $7,500 payment we made to them.Business response
07/06/2022
We already agreed on a $3000 refund Please just give me one more week and I will get you paid thank youCustomer response
07/20/2022
Complaint: 17433258
I am rejecting this response because:In regards to the complaint noted above, I want to follow up and state that the contractor, Better Paving Corp., has not followed through with their agreement. They have not performed any work or issued the $3,000 partial refund that we requested.I am not sure if there is anything further we can do at this time.Can you assist with any additional options?Thank you for your assistance.--**************************
Regards,
***********************Business response
07/21/2022
Hi I just spoke to **********
It will be resolved on the 28th of this month
Customer response
07/22/2022
Complaint: 17433258
I am rejecting this response because:
I am not sure who ********** is.I cannot close the complaint until refund is issued. Better Paving promised refund several weeks ago and did not follow through. Were awaiting refund to be issued.
Regards,
***********************
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.