Business ProfileforSafeway Medical Transportation

On April 11, 2024, I contacted Safeway Transport to pick me up at my apartment and transport me (via wheelchair) to a doctor ************ The technician who came to pick me up acted in an utterly careless and potentially dangerous manner, with absolutely no regard for my safety. He damaged my home trying to force my wheelchair out the door, and ignored my entreaties to just stop the procedure as to continue his actions would lead to potential damage to the wheelchair, my residence, and or my person. He ignored me completely, instead pushing forward with his own plan of action. When we finally got to the curb where his vehicle was parked, he insisted on trying to push me WHILE SEATED IN THE WHEELCHAIR over the curb and onto the street (there is no curb cutout here). In doing so, he completely broke my wheelchair to the point that it was inoperable; I had to call EMS to come with their equipment to get me back into my apartment (even though he vehemently protested my calling 911). Further: when I called the company on Monday, 4/15 to speak with the boss (*****) to report the problem and ask if they planned to replace the wheelchair that was broken due to the techs carelessness, ***** became very irate, saying that there was a wheelchair in the van that I should have used for transport to my ************ I advised him that there was. NOTHING in the vanNO medical equipment whatsoeverwhich is why I finally decided to call 911 for help. I asked ***** again what he planned to do about the broken wheelchair; at that point, ***** advised me that the call was over and hung up. This company is clearly operating in a manner that is irresponsible and potentially dangerous. I feel that a formal complaint needs to be filed regarding the ways that they discriminate against the very disabled people they are supposed to serve. In addition, I am seeking recompense for the damaged wheelchair.