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ComplaintsforThomas Edison State University
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Complaint Details
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Initial Complaint
11/04/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I started class in 8/2021 and finished class 10/2021. I emailed multiple times requested documentation on my final grade and itemized ****. I never got a response. I tried calling and was on hold for 2 hours to be told they couldnt help me. This college is a scam and needs to be investigated for fraud.Business response
11/16/2021
The only message found from this student since July 2021 was submitted Nov. 4 to ***************** at approx. 7:30 pm. The *** answered her case on Nov. 5 and was told how to print a receipt and grade from OSS. The *** is going to call her on Nov. 5 also to see if she has any other questions. Her grade report will be sent next week. There are no notes in D365 or STRK that she has contacted the University before Nov. 4 about this issue.
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Customer Complaints Summary
5 total complaints in the last 3 years.
0 complaints closed in the last 12 months.