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ComplaintsforGainwell Technologies
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Complaint Details
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Initial Complaint
02/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
2/16/22 I have finally gotten in touch with a processor who informed me that there were a few pages that still had incorrect information, in my confusion I told her the issue may have been resolved with incorrect address as i have already sent in a replacement copy for a few of them. Not knowing which copies she meant i asked for her to make sure she was sure about this because a representative had informed me of a few things to correct. ************ then began to yell, i asked calmly why are you yelling at me she replied she was not very loudly and also repeatedly said "No processing, No processing", I replied ma'am may i speak with your supervisor she said you do not need to then i repeated may I speak with your supervisor. She then put me on hold and hung up. I then retrieved the correct information and sent it in by email to *************************** to which i have gotten no reply since. I have been calling and emailing since yet no response and no service, after months of waiting to be serviced. now im being stonewalled this could be a matter of discrimination but i do not know. I just want the issue resolved so i can move on, but they know what they are doing is wrong and do not care.Business response
03/01/2022
I want to acknowledge receipt of this complaint ID ******** regarding an interaction of one of our agents with Mr. ******************* of ********, **. We will reach out to ************ today and make all our efforts to address his concerns.
Yours,
********
Account General Manager
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.