ComplaintsforChurch & Dwight Co., Inc.

• Initial Complaint

  07/31/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On June 20th I purchased Oxiclean from ****** and it was delivered June 27th. On June 30th, I soaked my clothes as per the instructions provided by OxiClean to try and remove some stains. I immediately washed the clothes while they were still wet from the OxiClean soaking. After the wash, my clothes were mostly ruined. My whites were stained dark colors. My graphic tees had the graphics heavily corroded, or in 1 case completely removed. And to top it off, the stains were barely faded. I contacted OxiClean immediately after via Facebook. They asked me to call in and gave me a case number. I did so the next day. OxiClean asked me to take photos of all my clothes which I did and sent them to OxiClean. I asked for $20 per garment completely ruined (11 total) and OxiClean said a specialist would look and make that determination. I was told to expect a call in a couple days. A few weeks later I did not receive a response and called them back. They said it was rejected because I didn't follow the instructions, which is patently false. These clothes have survived dozens (hundreds in some cases) of washes with no damage. But 1 soak with OxiClean and they were destroyed. The agent said there was nothing that could be done so I am escalating in all avenues I can.

• Initial Complaint

  05/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Purchased 4 jars of gummies for myself and my family . They did not work and they stuck together and wet . I purchased at ******* in **********

• Initial Complaint

  04/12/2024

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I used the shower cream as directed it didnt work at all. I used the regular nair and I didnt use it on my **** or the top of my thighs and it caused those areas to have severe ***** with the skin coming off. *** contacted the company they said they are re embersing me for the two products I bought in a check through the mail never received it. I have talked to a lawyer already and they are ready to take action against the company if they do not respond and make things right. So I would like compensation for the issues it has caused and the money back for the product now.

  Business response

  05/02/2024

  Ensuring the safety of our customers is of utmost importance to us, and we acknowledge the alleged adverse experience filed with the Better Business Bureau concerning one of our products. However, despite our efforts, we have been unable to gather the necessary details for evaluating the situation. Please reach out to us at your earliest convenience so that we can promptly address your concerns. Thank you for your cooperation.
  

  Customer response

  05/02/2024

  
  Complaint: 21568489
  
  I am rejecting this response because:
  
  I have an email from youre team saying I was getting a check and I havent got one yet 
  
  Regards,
  
  *************************

• Initial Complaint

  03/28/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Better Business bureau. I want contact from church and Dwight. We purchased two bottles arm and Hammer laundry detergent 2397 each. Watered. Watered down. Defective. Discovered this trying to do laundry. Bought for years never had issue. Phone number on jug. Person named Diego answered heavy Mexican accent. Man named Diego called me stupid. Said exactly quote, if you're going to be stupid about how you do laundry sir I can't help you. Diego spoke to me like I was a child. Made me repeat myself three times maybe more. I knew something was wrong so I started recording the call. I have 8 minutes of being put down, told I was stupid and ignorant. Diego said sometimes people are ignorant " and don't know how to do laundry like you sir perhaps you don't know what you're doing. I had this call on speaker and I was recording and my employee was listening and could not believe his ears. Person by the name of Diego enjoyed putting me down in some kind of sick way. He made me say my name four times and he said that I was mispronouncing my name and made me say it again five times. I'm wondering if this person is legal in this country or maybe a Biden allowance because nobody ever in the United States who belongs in the United States would treat another person like this? This person Diego enjoyed hurting me enjoyed telling me how stupid I was. He seemed to enjoy his power laughing and chuckling and he was misquoting me several times and then laughing and saying well that's what I got from your conversation sir you. He asked me why I use the second bottle when the first was no good why would I open up the second? I informed him it was 10:00 at night I needed to do my laundry I work hard at my job. He said I was stupid to open up the second bottle. At this point I detected this was some kind of sick game and that he was doing putting down an American. I want immediate contact from church and Dwight Ewing New Jersey before I drive up there myself and have a in person conversation secondly I would like my $50 return to me in the form of laundry detergent or a refund! I have the recordings that I will play for corporate they are too long to attach

  Business response

  04/08/2024

  We appreciate you reaching out to us regarding your concerns. However, we regret to inform you that due to the abusive and threatening language used toward our representatives,  we are unable to engage in direct communication via phone at this time.

  Nonetheless, we take all consumer complaints seriously, and we are committed to addressing your concerns. To ensure a resolution, we kindly request that you provide your complaint details in writing through email or regular mail. This will allow us to thoroughly review the matter and respond accordingly.

  Please send your written complaint to:

   

  Once we receive it, our team will promptly investigate the issue and provide you with a written response within 14 business days.

  We understand the importance of addressing consumer complaints and aim to resolve them in a fair and timely manner. We hope that by following this alternative communication method, we can work towards a satisfactory resolution for both parties involved.

  Thank you for your understanding and cooperation. We look forward to receiving your written complaint and resolving this matter as soon as possible.

• Initial Complaint

  03/21/2024

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  Church and Dwight claims to be environmentally responsible, but this does not carry through to their Waterpik products which contain rechargeable batteries. The batteries are inaccessible, yet the company does not provide easy-to-find guidance on its website that the Waterpik ought not go into household garbage that goes to the landfill, It takes a special, custom-crafred search in the *** section of the Waterpik website to find an answer on how to safely dispose of the product. That answer is very weak. It says to contact your local small appliance recycler. It also provides a customer service number. The customer service agent was very nice, but the best she could do was to tell me to check the call2recycle,org website to find a local recycler. I'd already done that. She explained that there is no company-sponsored take back or recycling program for Waterpiks.There is no viable small appliance recycling solution local to me. I live in the suburbs of **************, so I'm not the only person with this problem. Staples and Best Buy do not accept water flossers nor do the independent ********* in my area. My local government does not provide on-going recycling for small appliances.I finally threw up my hands and disassembled the entire water flosser in order to remove the batteries so I could safely throw the rest of the product into the garbage. This is an unacceptably time consuming solution that most people will not go to the trouble to pursue. I had to find a ******* video that explained how to disassemble the outer housing. Then, I was on my own to figure out how to get to and remove the batteries. Likely, not something Waterpik wants its customers to do on a routine basis.Since most people will just pitch end-of-life water flossers into their garbage, which ends up in the landfill, Church and Dwight is contributing to pollution and fire risk when the batteries eventually leak in the landfill.

  Business response

  03/25/2024

  Thank you for reaching out regarding your recent interaction with ************************** We have tried multiple times to further discuss the matter with you, but unfortunately, our attempts have been unsuccessful. We have left a voicemail and also sent an email. Please don't hesitate to contact us again so we can address your concerns in more detail.
  
  First and foremost, we would like to apologize for the subpar customer service experience you had. We acknowledge that we failed to provide you with accurate instructions and guidance on removing the battery for proper disposal or recycling. Our rechargeable units come with detailed instructions in the instruction manual on how to remove the battery for recycling at authorized centers.
  
  Furthermore, as part of our commitment to environmental sustainability, we offer our customers a complimentary shipping label to send their unit back to us for recycling. We understand the importance of proper disposal and aim to make the process as convenient as possible for our customers.
  
  To ensure better customer service in the future, we will be conducting additional training sessions and knowledge checks with our customer service team. Our goal is to enhance their expertise and ensure they can provide accurate instructions and guidance to our valued customers.
  
  Rest assured, we have shared your feedback with our engineering team, and they are reviewing your comments.
  
  Thank you for bringing this to our attention, and we appreciate your continued support.

  Customer response

  03/26/2024

  
  Complaint: 21465548
  

  I very much appreciate Waterpik's two attempts to reach me.  Since the company's attempts, *******************************, ******** Service Supervisor and I exchanged emails.  We are planning to speak on Thursday when she is back in the office.

  I also appreciate that Waterpik updated the online instructions for its Water Flosser Model WP-440 and for more current models to provide battery removal instructions.  The instruction manual that came with the Water Flosser for which I needed to remove the batteries says it is for Water Flosser Model WP-440/450/455/460/462/464.  That instruction manual does not contain the instructions for battery removal.  How is a customer like me supposed to know there is an updated instruction manual that contains the information?  In addition, it was difficult to identify the model of Water Flosser without the instruction manual,

   

  
  
  
  Regards,
  
  *******************

• Initial Complaint

  03/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought from Amazon water pik water flosser jan 9 2024. Stopped working March 6ish. Emailed customers support for replacement. They replied with questions about my use, dropping, etc. I replied no. They replied with suggestions. Didn't work. Asked for refund. They replied with resending first set of questions. I would replacement/refund

  Business response

  03/25/2024

  Our records show that we did send a replacement unit to this customer on 3/14/24 and it was delivered on Tuesday, March 19, 2024.

• Initial Complaint

  03/11/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Company is not providing any clarification - and sending out notices that direct me to contact them for information. I email as instructed, and am send vague emails that state they have the power to make decisions final? They are stating that they are the administrator, yet acting as they are the parties involved in the actual case.

  Business response

  03/22/2024

  Based on the information provided it is unclear what the nature of the complaint is. Unfortunately, after looking into this, we are unable to determine what steps are being requested to resolve this matter.

• Initial Complaint

  01/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I called late last year to file a complaint about myself and my fiancé getting a yeast infection from your product in October of 2023 I filed to get money back because of medical expenses. I have called almost every month being told someone will contact me back and nobody has. I am very displeased with the service and help I’ve received and want someone to help me get my medical reimbursemen. I have given everything I can to you. It’s over $400

• Initial Complaint

  01/08/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Just informing okay this magic I’ll love but how also it after six minutes burns my skin to abrasion or very slight what you call apparently rubbing off of sensitive skin way above public area and rather for me under my tummy yes um what do I want a refund maybe just

• Initial Complaint

  09/26/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I bought 4 bottles of vitafusion sugar free gummies. When I went to open the first bottle, I discovered the individual gummies were all fused and melted together. I then checked the other 3 bottles and it was the same issue. I filed a claim and was told you had sent 3 vouchers for replacements and that I needed to email receipts to get a fourth replacement. I emailed receipts twice now and have not heard back. I also have not received the 3 replacement vouchers that you claimed to have sent

  Business response

  09/26/2023

  Thank you for telling us about your experience with VitaFusion Fiber Sugar Free Gummy Vitamins. We are sorry to learn of your disappointment with our product.
  
  At Church & Dwight ********* your satisfaction is of the upmost importance. Our records show that this matter was resolved 9/19/2023 and we ask that you allow **** business days for processing of your request. We appreciate your patience as we work to resolve this matter.
  
  Your comments are important and provide valuable information that helps us maintain the high level of quality associated with our products.
  
  We hope to have the continued privilege of your business.

  Customer response

  09/26/2023

  
  Complaint: 20656154
  
  I am rejecting this response because: did you even read my complaint? I said I am owed 4 vouchers. You told me you sent at most 3 and that I haven't received the 3. Put the fact that I haven't received the 3 aside, you said I needed to send a receipt to get the 4th voucher. I provided that and you have not replied. Are you staying in writing you have sent the 4th voucher? You specifically said you did not send it so this is not resolved 
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩