Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My son and I purchased a used vehicle from a salesperson named ***** on January 13th, 2022. On January 17th, a few lights came on in the car, one being the check engine light. My son called ***** and ***** offered no help. He did not say to bring the car in nor did he offer to speak to the service department. My son took the vehicle to a local Subaru dealership because Prestige Subaru is nearly 2 hours away from our house. We found out the steering angle censor was bad. The car whines in 1st and 2nd gear and stutters @ **** RPM when accelerating. Also, after this another issue occurred where my son checked the oil because of a noise he was hearing, he ended up having to put 4 quarts of oil in the car. Clearly since there is no oil leak, the motor is burning lots of oil which is not a good sign. Finally, on the week of 2/21, my son heard a knocking sound and had to pull over on the highway and have the car towed to the nearest Subaru. There they advised us that its rod knock which basically means the car needs a new engine. At this point, my son had not even paid his first car payment. We called Subaru and spoke to *********************** (Used Car Sales Manager). He said to have the car towed there and he would see what he could do. During this phone call he said he would reimburse us for towing. He was already calling us liars about having to put 4 quarts of oil in the car because every car gets an oil change before sold. Two days later, the service *************** called us saying that it needs a new engine and they will not cover it because it was a few days over the 30 day warranty. I spoke to ***** again, and he blamed the issue on my son. After this conversation, ****, the manager of the service department called me to explain the issues with the car. He said there was a tuner installed in the car and that once a tuner is installed there is no warranty. He said the tuner could have messed up the engine. The tuner was installed before we purchased the vehicle.Business response
03/11/2022
I'm sorry to hear of all the problems ************** had with her sons Subaru. We have a very extensive reconditioning process that usually keeps things like this from happening. After verifying that the car does need a new motor we are going to put a new motor in it at no charge. I hope her son has years of trouble free driving with the new motor.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
4271 Black Horse Pike
Turnersville, NJ 08012-1712
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.