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Complaint Details
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Initial Complaint
07/22/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Ive been waiting two years for a circuit board for my hot tub. Gave a down payment of ****** dollars on Aug. 18, 2020 for part and future repair. Still waiting!Business response
08/03/2022
**************** is absolutely correct - he placed an order for his Spa Pack to be replaced - We are so very sorry, these parts are still on back order from the manufacture ( ************ ) as of today. We unfortunately are at complete mercy of ************ on these spa parts ourselves. Please understand that we have just been waiting to fulfill other orders as well. We have Offered to fully refund **************** each time he calls to check on them, However the customer has insisted he needs them and would like to wait. We absolutely understand & agree that 2 years is a ridiculous time frame to fathom, however these are computerized electronics not made here in *******. We of course will still absolutely issue a full refund to **************** if this is the resolution he wishes. Please try to understand a complaint to the BBB or any other online reference will not help to expedite the manufacturer or any other world wide issues that created this delay. It is only a method to publicly vent and/or tarnish our company. We sincerely wish we had the resources or means to complete Mr. ******** Spa repairs.Customer response
08/03/2022
Complaint: 17610831
I am rejecting this response because:I know that ********* is as much over a barrel that I am but my frustration lies in the fact that I only hear from you is when I call or show up at your location in Turnersville. When I called last time before I lodged my complaint I found that one manager had passed and left messages with two of you employees and did not receive a call back.. it is not my intention to tarnish your image just some human compassion would be mice!
Regards,
*************************
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Contact Information
4431 Route 42
Turnersville, NJ 08012-1711
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4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.