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ComplaintsforThe Cookie Cake Company
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Complaint Details
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Initial Complaint
11/12/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased an $80.00 credit towards purchases from this company for $40.00 on 9/21/2020 through Gilt City. I did not know that the expiration date for the $80.00 credit was 1/9/2021, because Gilt City did not send me reminders. On the voucher, it states: "May be used to obtain the discount stated on the Voucher during the "Valid Dates" noted above; after that time, and for a period of 5 years from the date of issue (or longer, if provided by law), the Voucher may be redeemed with the Vendor for the services stated on the Voucher equal to the value for which it was originally purchased." So about one week ago, I go to the website to order something from The Cookie Cake Company and enter the voucher number to get my $40.00 credit. It would not take the credit. I email the company and ask for assistance. They reply: ***************** <**************************************************************************************>To:*********************** Thu, Nov 4 at 3:25 PM Hi! I will likely have to go in and reactivate I am looking into this now."But I haven't heard back from them since.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.