Complaintsforbuybuy BABY
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/18/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
Ordered 2 items online. Recieved 1 correct item and 1 incorrect item. Requested a refund of the difference in the two products. They claim they cant do it and are now ignoring my emailsInitial Complaint
03/18/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
The business is refusing to honor, gift cards, issued due to a change in ownership. This is completely unfair to the consumer. When the gift card was purchased, it was purchased under the pretense that does not ever expire. The business is still operating. Ill be under a different owner. That does not mean that the previous gift card should not be honored.Initial Complaint
02/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I think its REALLY unfair that they can just decide to not honor gift cards prior to the new ownership. Total scam. Someone took my money and the gift cards payable should have been accounted for in the sale price of the business.Initial Complaint
01/23/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
Nov. 21 I purchases approximately $60 worth of merchandise. All tracking shows it was delivered. I never received the order. After multiple emails I was told on 12/29 I would receive an 80% refund ASAP. It is now 1/23 and I have yet to receive any products or the refund. The purchase was advertised as a Big Lots warehouse.Initial Complaint
11/25/2023
- Complaint Type:
- Customer Service Issues
- Status:
- BBB unable to locate business
There was never any announcement of a corporate change when it came to buy buy baby and I spoke to customer service because I have a $100 gift card that they refuse to accommodate anyone who has had one since the company change. The manager of the linden location stated that exactly, they do not accommodate anyone for this issue regardless of the amount on gift card. This is unacceptable. Some of us are single mothers struggling and depend on gift cards as such and to tell customers they are on their own? Are you kidding me?Initial Complaint
11/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I have buy buy baby gift cards which I can’t redeem either online or in store. We need to have option to get the money back.Initial Complaint
11/23/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I received a gift card from buy buy baby 11/2022. The company announced their closure very rapidly along with banning gift card use after a certain date. I made several attempts to use the card online but the website would not accept my gift card. This is unfair as the gift card was purchased and not able to be used.Initial Complaint
11/10/2023
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
I am beyond frustrated and angry that this company got away with stealing so much money from ppl. I have about four gift cards with a lot of money on each one that are now un-usable. The response theyre giving ppl is that the option to use those gift cards ended in April or May of 2023. What about those of us who didnt get that memo? How were we to know this??? Im outraged and need to know about how to file a lawsuit or if there is already a lawsuit in place where I can get a resolution. Please do not reply saying the option to use gift cards ended. I realize that NOW. But something needs to be done and they need to be held accountable for stealing so much money.Initial Complaint
11/08/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I received a gift card from buy buy baby 12/2022. The company announced their closure very rapidly along with banning gift card use after a certain date. I made several attempts to use the card online but the website would not accept my gift card. This is unfair as the gift card was purchased and not able to be used.Initial Complaint
10/23/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I have 2 gift cards/ merchandise credit cards with a balance of over $300 dollars they did not allow me to use prior to the unexpected closure. I went to the store before it closed (in *********, **), and they said due to them closing they will not except it!!! How is that even possible I'm so upset and want to be refunded! I feel scammed out of my money.
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Customer Complaints Summary
368 total complaints in the last 3 years.
15 complaints closed in the last 12 months.