ComplaintsforTeam Nissan Inc

• Initial Complaint

  07/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a used vehicle from Infinity Nissan In Ardamore, Pa on August 2021. Dec 2021 they replaced the transverse case. April 2022 the car was taken to Team Nissan in Vineland ** for a noise. I picked up the car the next day and proceed to drive it down the road and the noise was still heard. I returned the vehicle back to the establishment within minutes and was told I would have to return it the next day. The vehicle still remains at team Nissan as of today 07/11/2022... Supposedly another transverse case was again replaced and the noise still remained. Nissan sent out an engineer to inspect vehicle and he authorized two parts...a drive shaft and transmission. Drive shaft was placed and did not fix the problem. Awaited over a week for the transmission to arrive and apparently they are still working on it. I called Nissan Consumer Affairs and complained I am still making car payments on a vehicle I have not driven for over 2 months. ***** the general manager of Team Nissan called me expressing his concerns over a bad review I gave their establishment. He said he would be updating me weekly, that was 3 weeks ago and I have never heard from him. I am receiving updates from the service manager ******. No one has offered me any type of compensation other than using a loaner car from their facility. This is ridiculous...I believe this car is a lemon and inquired about such and all Nissan can do is apoligize.

  Business response

  07/12/2022

  First issue is this car was purchases and serviced at ********************* and Exton Nissan and previous warranty work was done at Exton Nissan where the first transfer case was replaced, not Team Nissan.

  ****** is the service manager and has given updates every couple days with the understanding it will be another couple days for the next update. Team Nissan did call and connect with Nissan tech line to send out a Nissan Dealer technical specialist to help assist us in fixing this Murano. the Nissan Dealer technical specialist(***) physically came out to the store to go over the Murano in person. the *** approved us placing an order for a new transmission to me replaced into this Murano. Note the transmission was on back order and not available directly from Nissan Corporate so Team Nissan  meaning (me )approved us to get the transmission from another Nissan Dealership that had one in stock, note i pay more money to purchase from another dealership than buying directly from the Nissan Corporate factory. so at my cost i expedited the parts delivery. also note Nissan Corporate is having tons of Parts delays

  At this time the transmission is being installed and almost completed. please have customer connect ****** for any more updates.

   

  ***************************

  Tell us why here...

• Initial Complaint

  03/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  on 2/27 i was shopping for a new nissan kick after awhile we agreed on a price on a car they did not have they asked for 500 dollor deposit i gave it to them dealer said its going to take 2/3 days that nite because of personal of personal reason i had to cancel deal salesman would not answer phone after many call saturday i called many times on monday he answered me late monday i answered my call late afternoon i asked him for my deposit said he would ask his manager since then i called and asked for sales manager so far i taked totwo salesman they said they were manager ********************* ******************* third man no name all i would like back is my 500;00 dolllors

  Business response

  03/30/2022

  This message is regarding a complaint submitted to the BBB about your business on 3/6/2022 by ***** M Sr ************ This complaint was assigned ID ********.
  

  
  

  Team Nissan is happy to refund ************************* deposit of $500. we just need a good Cell or home Phone # to get in touch with the customer. all the customer needs to do is come into ********************** with his receipt and I can put the deposit back onto his debit or credit card. have ***** ask for ******************* or ***************************

  
  

  Best Regards,

  
  

  ***************************

  Vice President 

  Team Nissan Inc.

  
  

• Initial Complaint

  12/13/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my vehicle to team Nissan May 2021. I had brake service done and also had to pay to see why my check engine light was on. I was told that there was an issue and that they would get the part and have it fixed. After about almost weeks I was told that was not the issue. That it may be the engine itself. ****** made a call to the place that they get their engines from and was told they had one and what the price would be. I told him to get it and that price was not a problem. He told me he would let me know by the next day. Days went by and nothing. The first month I spoke with him about twice and he told me that they didnt have an engine. After about to month I made a complaint to Nissan consumer affairs and ****** told them they were short staffed and that he couldnt do work on my vehicle for about two weeks. I asked them for a number for the general manager but was told they didnt have one and they gave me a name which turned out to be the wrong general manager for the Vineland location. I waited those two weeks and called back. For about 4 months I could not get in contact with ******. I spoke to him maybe once where he told me he was checking to see if he could get and engine from the place and if not he would look elsewhere. Finally about a month ago I Asked to speak with the general *********************** and thats about the time ****** called and I told him I still need my vehicle fixed. I have been calling to speak to the manager because it is unacceptable that I was giving the run around for 5 months. I had to pay $10,000 for rentals because I was told they could not give me one unless they had the part to my vehicle in hand. 2 weeks ago ****** told me he would have the general manager call with him and still nothing. I have not had my vehicle since May and something needs to be done before I file in court.

  Business response

  12/15/2021

  I HAVE SOKEN DIRECTLY TO ************************* TO, WE HAD AN IN PERSON MEETING AND ARE RESOLVING ALL OF HER CONCERNS. THANK YOU Tell us why here...

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩