Customer ReviewsforKey Date Coins Inc

Key Date Coins is an online coin dealer that specializes in selling rare and valuable U.S. coins, with a focus on "key dates" coins from particular years and mints that are scarce and sought-after by collectors. They have coins across a wide range of series and mintages. Their coins are graded and authenticated by leading third-party grading services like PCGS and NGC. I can do nothing but rave about the responsiveness, expertise and friendly service provided by Key Date Coins' staff. They are very knowledgeable about the coins and are helpful in answering questions. Any issues are promptly addressed. Their prices are generally fair and competitive for the quality and grades offered, though not always the absolute lowest. The website provides detailed information and images for each coin. Orders are carefully packaged and securely shipped. Coins always arrive safely and properly protected. Shipping charges are reasonable. Overall, Key Date Coins is a very reputable and trustworthy dealer of premium U.S. coins, especially for collectors seeking rarer key date issues. Their stellar customer service and safe shipping largely offset slightly higher prices for some coins.

I did an online auction a couple weeks ago. Still haven't received my stuff or any confirmation on when I will. Sent them an email asking if I was going to get a confirmation or tracking number or a arrival date. No return email. So a couple after I did the first auction I did another one not knowing what I did now. But relatively the same type of stuff in previous sale but now this one has $63 insurance. Mind you my Total Auction was $90. Who would want to pay $63 in Insurance $13 in shipping and taxes on a $90 purchase. So I contacted them and asked them why and what I needed the insurance for so I could stay away from those items and not have to pay that because I am paying way more than the value of the items are. And mind you also the first order had a higher declared value than the second order. I did not receive an invoice for 5 days. Then I received the invoice with the $63 Insurance charge so I proceeded to email them and ask them why I did not get a response on that I got a response less than ****************************************************************************** bright red. I still have not heard nothing from them still have not got any of my items and no corresponding emails from them.

I don't typically rant like this however, this company needs to be removed from auction sites like Hibid, which is where I have come across them several times and it's always the same issue: I purchased several lots in a recent auction as I have in the past, they post their rules in the auction instructions, they bill you immediately after the auction closes, no problem, then they state that shipments will be out within 5-7 days after the auction, seems like a long time to get things shipped but it's their rule and you know it going in, this is where the problem lies as they simply do not ship the items in that time frame, not even close, the last time was over a month before I received my items and only after threatening to file charges, here I am again, I knew better but I bought anyway from an auction on 4/16, I've had my third email asking for my items or tracking numbers only to be told that they are behind and working on it, same as before. It's a little funny that they manage to have daily auctions selling their items and taking people's money down pat, it's just getting the product to the customer where the problem is. Do yourself a huge favor and avoid any auction run by these people as they don't communicate and they don't care about their customers or the fact that they are borderline fraudulent. I tried to complain to HIbid who allows them the platform for their auctions but they told me that they are not involved with the auction, LOL, really? You promote them and your customers suffer but don't address it. I'd give them ***** star if I could, doing business with them is not worth the aggravation.

I would like to address the negative reviews with this company. First and foremost, this is a huge auction inventory; I'd like to see anyone else attempt to try and handle the auction distribution/mailings of this magnitude. I am very pleased with ***** and *****, they make it happen! I'm a night owl, and I feel they have these auctions just for me! lol. ***** makes this auction, time and time again. I think everyone should keep in mind that these are usually estate auctions, and the coins are graded from older times. I recently bought a key date coin, a value over $10,000, for a huge discount! It remains to be seen if I will realize a huge windfall or not; but just like the stock market, bitcoin, and everything else, there is an element of risk. Keep an open mind, and relax if your shipment isn't immediate. I have never had a significant dispute with them, years and years. ***** is on it, she will rectify any misgivings. I now have a decent inventory, and believe me, I've dealt with smooth talking salesmen from "wholesale to me" coin company salesmen. I'd rather have fun with Key Date Coins on any given late night than deal with high pressure sales people. Keep an open mind, the world doesn't stop because you made a purchase and it's not at your mailing address by the next day!

Horrible company. 5-7 day shipping after auction... try not at all or maybe a month later... useless customer service department too, had a couple emails, they asked for information regarding my transaction with them and then just went radio silent after giving it to them. Still waiting on refund, filed for dispute with my bank already. Called me randomly to question me on why I filed a dispute.. I wonder why, your terms of service says... 5-7 business days for shipping with signature and tracking.... I GAVE it 2 weeks before filing the dispute.. Never Buy from these people.. they will steal your money.

Poor customer service on tracking paid invoices and hounding customers to pay invoices that are already paid

I won some coins on the auction site HiBid back on the 26th of January, after waiting for a week to get an invoice with a tracking number on it I sent them an email asking where they was at with my purchase, never responded to that email, I sent several more with no answer, than i received an email apologizing for the long wait times, so I thought great they'll be shipping asap, not the case I've called them twice last time was the 15th I believe of Feb, I talked to the lady that answered the phone and was put on hold while they searched for my coins, when came back it was sorry we don't have them in yet because they were sold on consignment, not my problem. I was told I'd be getting a call back from the owner of the company and he'd be back in 20min, I'm not for sure if 20min in ** is different but in KS we all use the world standards. Regrettably I won more auctions with this "company" and I feel my fight with them is just beginning, I'll update on the other coins but for now I'd avoid them like the plague, they don't respond to emails and wont call you back. For the price I paid they should've been sent overnight.