ComplaintsforOnsite Neonatal Partners
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Complaint Details
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Initial Complaint
11/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I got an email from this company, saying I was delinquent on my bill. This is the first Ive ever heard of them or having a bill. I called them and they gave a vague description of the services they provided. Then they said they would send me the bill. What came in the mail was a letter saying I owe $$ but with no listing of services or what the provided. I tried to go to pay online and it doesnt have a bill balance on my account. It just wants you to put in an amount to pay. This whole business is run like a scam.Business response
11/21/2023
Onsite Neonatal provided care to Ms. *********** son during his inpatient stay at the hospital. Our physicians examined the newborn on day of delivery and day of discharge. We also performed the newborn hearing screen on day of discharge.
We attempted to contact ************************ beginning 2/7/23, by calling both phone numbers on file and sending statements to the address on file. We did not receive notice from the post office that the address we had was incorrect. We did not receive updated information until we spoke with *********************** on 11/2/23 after sending an email.
A statement with a description of services was sent yesterday,11/20/23, to the updated address. The phone number we had for ************************ did not match the one from this complaint. I have left a message on the number listed on the complaint.
We utilize a separate vendor to process online payments and it does not provide account details. We are in the process of integrating and hopefully will have the ability to provide account balance information in the future.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1000 Haddonfield Berlin Rd Ste 210
Voorhees, NJ 08043-3520
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.