ComplaintsforBovio Rubino Services, LLC
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Complaint Details
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Initial Complaint
05/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
2/28/23 Bovio Rubino visited my house and I askd him to snake by drain from the washing machine to the main stack. He did not want to and tried selling me a whole pipe reaplcement. His only tool that he brought from his truck was his tablet. He stayed 20 mins and charged me $271 for just coimg out. He never touched my pipes. Do plumbers actullay make $813 an hour? I have called 3 times with no return call. I have texted on 3/29, 4/20, and 4/30 with no return call. They stated on my initial call that I agreed to that price before he came out, I never did and when I askd for a copy of the conversation that stated they could not get a copy. I never would agreed ato such a charge.Business response
06/05/2023
I just personally watched our bookkeeper process a 100% refund of $241.97.
We thought this was already done in April, but due to a glitch in our accounting system, it did not go through.
Regards,
***** Bovio
Co-Principal
Customer response
06/09/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
Thank you! ***********************
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Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.