Business ProfileforSinclair Moving & Storage, Inc.

Sinclair is a sub-contractor of Mayflower moving. Our move occurred in June of 2022. Day of our move the driver showed up and told us that he could not take all of our belongings because the last customers were a few thousand pounds over their estimated weight. He also told us that he was surprised that no one from Sinclair or Mayflower had told us as he had called a few days prior to let them know. *****, our move coordinator, was extremely unresponsive. Couldn't reach her day of the move. No one checked in or let us know how to proceed. Thankfully ******, our driver, was able to contact someone who came to get the second truck load of our belongings the next day. We received the first ************ week later...the movers were supposed to being essentials but instead brought our Christmas decorations and storage from the garage along with one couch and a mattress. They neglected to bring the crib/baby items or any clothing. I suspect this is because we lived on the third and fourth floor of a duplex and the movers didn't want to carry everything down that many stairs, so they left it for the movers coming the following day. Meanwhile even though our other items were picked up, no one told us that they would be living in a storage facility indefinitely until they could find a driver. ***** was incredibly unhelpful. The only way we were able to get our items was by contacting Mayflower's general counsel and ********************* at customer service. Our items were eventually delivered Mid-July and many items were damaged either from movers or sitting in the heat in a warehouse in the middle of summer. The lawyer and ***** we were able to get us some compensation, but not nearly enough to make up for what we had to spend on accommodations and necessities while waiting for the second truck that came 4 weeks after our delivery spread ended....and 2 months after the move date. All in all I would caution anyone to use Sinclair after this experience, we certainly never will again.