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ComplaintsforBogush Inc
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Complaint Details
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Initial Complaint
12/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Beyond a terrible experience. I started my order on 11/16/22. Paid for expedited shipping, today is 12/8/22 and I still only have 1 of the 4 pieces I ordered. I violated a government contract because they have botched up this order a few times along the way. The employees are rude and condescending and offer you nothing in return. I still don't have the products that I ordered and was promised on 11/16/22. They keep making promises they do not keep. I want some money back for all of the violations they caused.Business response
12/09/2022
Hello,
Regarding order #: ******.
The Customer Spoke to a Pump Products employee (Wholesaler) to order 4 pieces of a Zoeller 39-0002 with expedited (overnight) shipping. Pump Products had immediately sent the purchase order reflecting the items and overnight shipment to the manufacturer (Zoeller) to ship the items overnight directly to the customer. At this point it seemed all was settled and the order process was complete from Pump Products (Wholesalers) end.
A couple days later the customer called very upset, they had only received 1 of 4 items. A Pump Products employee had immediately contacted the manufacturer (Zoeller) to see what had happened. It seems the delay was due to the manufacturer (Zollers) supply chain issues. The manufacturer (Zoeller) had stated that they resolved the supply issue and would ship the remaining 3 items immediately.
Being that the customer had paid for expedited shipment and never received the items overnight, Pump Products refunded the customer in full for their additional payment for the expedited charges.
The customer called back again the next day, understandably irate. Customer had asked for the manager, to which the sales manager spoke with the customer. The customer was very upset and the manager had said several times that we were sorry for all the inconvenience this order had caused them, however we could not control supply chain issues that the manufacturer (Zoeller) had been experiencing. The frustration on the customer's end was understood and acknowledged several times. The customer ended up hanging up on the manager; ending the call.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.