ComplaintsforLightspeed, LLC

• Initial Complaint

  06/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have been a member of LifePoints for a very long time, going back to when it was My Survey. I have not have survey opportunities for months. This goes back to roughly March 2024, when I updated some profile questions and qualified for one survey. I always took my survey invites seriously and with honesty. Since then, I have patiently waited for surveys to populate onto my dashboard, but they never did. It was also at this time that I noticed that my points were "migated" in March and ALL my back history was gone. Lastly, I tried to do something so I decided to redeem points for a reward; I received an error message stating "A problem has occurred. Please contact Support so that we can take a look into things for you."I reached out to LifePoints Help on June 10, 2024 to inquire, initially about the lack of surveys after months of waiting, and then the reward redemption message. I received almost daily replies that my account was in research with the team. Finally, on June 20, 2024 I received a reply that my account was suspended and all my points were forfeited. I have no idea why and I would like to appeal. As I said, I take this seriously too. My account currently shows ****** LifePoints. That's hundreds of dollars that I just lost, not to mention all the time I invested answering hundreds of surveys over the years. To accrue that many points means I must be doing something right. The kicker is that I am still receiving survey and community emails from LifePoints.I don't understand why I am suspended and would like to have my account reviewed as soon as possible. Thank you so much.

  Business response

  07/01/2024

  Hello ******.

  My name is *********.  I am a Manager with LifePoints and have taken a look into your concerns.  I have confirmed that you had two active accounts with our ********************** Community.  I have now inactivated the other account associated with you and you should now be able to participate and redeem with the account registered using the email address ***********************.

  Please be sure you only have one active account at a time per our Terms & Conditions.  Failure to do so going forward may result in your account(s) being terminated and all LifePoints forfeited.

  Customer response

  07/01/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. LifePoints, thank you for looking into my concern. I had absolutely no idea there were two accounts under my name! I only use this one account under the email address I provided here. 
  
  Regards,
  
  *********************

• Initial Complaint

  06/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I would like to get some explanations from Lifepoint regarding the suspension of my membership recently. After I created a private account on the site, I participated extensively in the competitions that the site announces through social networking sites, but I had no luck there, and when I decided to start participating in surveys, I was surprised that my account was suspended until... Without starting to answer or answer, I would like this to be looked into carefully. Thank you

  Business response

  06/21/2024

  Hello Edd.
  
  My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience.
  
  I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

  Customer response

  06/21/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  06/17/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I would like to file a complaint against one of the worst sites I have ever seen. Once I joined the site, the instructions were simple. Complete the surveys honestly in exchange for prizes. That's about it. Then as soon as I completed my first survey, they suddenly suspended my membership without any real reason, without even getting the first points for my first survey.

  Business response

  06/21/2024

  Hello *****.
  
  My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience.
  
  I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

  Customer response

  06/21/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

• Initial Complaint

  06/17/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have a problem with the ******************* administrators for surveys. After I created an account on the site, I solved the questions related to the profile. After that, several days later, the site stopped sending any invitations to participate in surveys. I checked and they completely suspended my membership. I was no longer able to participate in any surveys. This was strange. I had not completed any surveys while my membership was suspended. I had just joined. I would really like the error to be checked

  Business response

  06/21/2024

  Hello *******.
  
  My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience.
  
  I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

  Customer response

  06/21/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************************

• Initial Complaint

  06/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  after being on this panel for over 10 years, suddenly 3 weeks ago **** told i was being dismissed from your panel due to a bogus integrity issue and you were keeping my 58 dollars which i earned fair and square. No one will give me any specifics, i appealed and it took your staff 3 weeks to finally decide i was still off your panel. No one gave me any more information and refused to give me a name or phone number to speak to someone.This is unacceptable Treatment to a member who has done hundreds of surveys for you. I want my 58 dollars freed so i can cash in

  Business response

  06/20/2024

  Hello *****.
  
  My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience.
  
  I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

  Customer response

  06/20/2024

  
  Complaint: 21853726
  
  I am rejecting this response because:
  i have not been reinstated yet as i am not allowed to redeem my points
  
  
  Regards,
  
  ***********************

  Business response

  06/21/2024

  Hello *****.

  I have confirmed that your account is active and that there is nothing on our end stopping you from logging in and/or redeeming, if you have accumulated enough LifePoints.  Please clear your cache/cookies and try logging in again.  If you continue to experience issues logging in, please try resetting your password.

  Customer response

  06/28/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I still dont know a month later the specific thing i did that violated your integrity standards and dont understand why a service representative could have emailed me directly to give me the opportunity to straighten this out without having to file a complaint with bbb

  i did delete my cookies and was able to redeem , i will let you know if thereis an issue in receiving the actual gift cards. thanks for helping
  
  Regards,
  
  ***********************

• Initial Complaint

  06/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Hello, I would like to file a complaint against Lifepoint for surveys. I created an account in March and I was completely accepted. I filled out most of the personal information according to their advice so that the surveys would be matched to my profile. I completed only one survey worth 75LPS. After that, they canceled my membership. This was sudden, without me making any mistake, I think. This is completely unfair

  Business response

  06/14/2024

  Hello Saige.
  
  My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience.
  
  I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

  Customer response

  06/14/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************************

• Initial Complaint

  06/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had a previous membership in the ******************* from 1Mar until 17Mar. Since I joined, I completed several surveys and won more than one award. After that, I was unfairly excluded from the community, as no surveys have appeared since March 17th. This is really annoying. Trust and true opinions are the most important rule for them and me. I was just giving my honest opinion without any evasions, but in the end I got nothing in return. I think I have the right to get an honest justification from them for what happened. So I hope to make my voice heard to them

  Business response

  06/14/2024

  Hello ****.
  
  My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience.
  
  I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

  Customer response

  06/14/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  06/03/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have been a member of Lifepoints panel since 2008, when it was My Survey. I have always filled out the surveys with honesty and integrity. In early May I tried to redeem some points for a $50 gift card. A few days later I received a message that they could not complete my order and to contact them. I sent them a message explaining what happened and they replied that they closed my account for no apparent reason. I have $140 in rewards that they refuse to give me.

  Business response

  06/14/2024

  Hello ***.
  
  My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience.
  
  I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

  Customer response

  06/14/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  05/28/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I am writing to express my deep frustration and disappointment with the service I have received from LifePoints over the past 40 days. Since I first raised my issue, I have been unable to redeem my points through any method, whether PayPal or any eGift card.Throughout this period, I have diligently communicated with LifePoints support team and followed every request. Despite my efforts, I have faced several unwarranted accusations and delays. My PayPal account, which has been active for over a decade and is linked with my two banks and my SSN, was incorrectly blamed for the problem. I provided the requested screenshots of error messages, but received no response about it. In my interactions, I have had to repeatedly redirect the LifePoint team to the original issue, as I often received irrelevant and generic, manual responses from them that did not address my problem, only to be accused of submitting more than one ticket, which allegedly delayed the resolution according to them. This has been extremely frustrating and has only served to prolong the process, which they have never acknowledged. Moreover, my most recent messages have been totally ignored and my issue remains unresolved.In addition, I have noticed a complete absence of surveys for the past 40 days, suggesting a potential problem with my LifePoints account, which I also brought to their attention but received no response about either.This situation is unacceptable. This issue is not merely about a $5 payout or the loss of accumulated points; it reflects an egregious and unacceptable level of service that no company should exhibit.I am requesting immediate resolution and the payout of my points, which has been delayed for 40 days.

  Business response

  06/14/2024

  Hello Joong.
  
  My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience.
  
  I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

  Customer response

  06/14/2024

  
  Complaint: 21769110
  
  I am rejecting this response because:
  
  Hello Lifepoints,
  I can now see surveys appearing in my account, which suggests my account might have been flagged and now reactivated as you mentioned. However, I am still unable to redeem my points and continue to encounter the same error message: "A problem has occurred. Please contact Support so that we can take a look into things for you. Please do not create a new account."
  
  Once again, I am requesting an immediate resolution and payout of my points, which has been delayed for 57 days so far(40 days+17 days since BBB complaint) since I first raised this issue.
  
  Regards,
  
  
  *******************

  Business response

  06/17/2024

  Hello *****.

  I have confirmed that your account is active and a verified PayPal account has been linked to your account.  Please clear your cache and try making your redemption again.  If you continue to experience an issue, please submit a ticket via your *********** so that we can take a further look for you.

  Customer response

  06/18/2024

  
  Complaint: 21769110
  
  I am rejecting this response because:
  
  I've cleared my cache and attempted to redeem my points, but I'm still encountering the same error message. I've also logged into Lifepoints on a different computer belonging to a family member, as well as on my cell phone using the Lifepoints app, and I continue to experience the same issue.
  
  I've tried to redeem points for both Paypal and Amazon on my usual computer, my family's computer and my cell phone. You suggested submitting a ticket via the ************ but this would entail restarting the process that has led to the BBB complaint over the past two months.  
  
  Two months ago, I first encountered this issue and submitted a ticket via the ************ I described  my subsequent experiences in my BBB complaint. I cannot endure another frustrating and unproductive email exchange regarding the same exact issue again with Lifepoints. I am requesting a resolution of the issue as originally stated in my BBB complaint. 
  
  Regards,
  
  *******************

  Business response

  06/21/2024

  Hello *****.

  I have taken another look into your account and some additional adjustments were made.  Please clear your cache/cookies and try redeeming again.  You should not have any further issues.

  Customer response

  07/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************

• Initial Complaint

  05/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I joined lifepoint panel..redeemed 5$ Amazon.After that they canceled my account.I didn't do anything wrong.I need someone to solve this problem please.

  Business response

  06/07/2024

  Hello ******.
  
  My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  
  
  I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩