Business ProfileforBloomsbythebox.com

***************** states all over their website and literature We are absolutely committed to total customer satisfaction. Dont you believe it!I ordered 50 yellow football mums for my fathers memorial on ********, August 27th and received them on Thursday, August 25th. Not only was the condition of the flowers unacceptable - brown petals, petals falling off in large clumps, broken heads, broken and slimy stems, and only 38 flowers were sent, they were the wrong flowers. Football mums are 4-6 wide. What I received was 39 3 generic mums and were not what is pictured or described on their website.I called immediately and spoke to a representative at ***************** who said there is nothing that can be done and asked me to send photos of the flowers, which I did immediately. They didnt respond to me right away so I contacted them the Monday following the ******** memorial service. They said it was now too late for them to issue a refund! I contacted the rep several more times and did not get a response. I then called the owner of the company, *************, and left him two voicemails. He never bothered to call me back. I had to go find replacements 36 hours prior to the memorial causing quite a lot of expense and stress on what was already a very difficult time. These were my fathers favorite flowers that he specifically requested for his funeral and ***************** failed miserably.

BloomsByTheBox regrets that it was not able to fulfill this order to the customer's satisfaction and the subsequent communication breakdown. We understand it was during an already difficult time for the customer. We had, in fact, refunded the order in full and had considered the matter resolved.