ComplaintsforValley Bank
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/19/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 21 Oct 2023, I filled out an application for a debit card at the Union branch. It has been a month and I still have not received it. To make matters worse, the bank canceled my existing ATM card after I applied for the debit card. When I went to the branch office every week to inform them, I have not received the card, they asked me to fill out a new application. The branch manager (Nestor M***** was unable to resolve the issue.Business response
11/29/2023
***** ********** spoke to the customer and apologized for the inconvenience. Customer was ok. Customer only had an atm card, an individual cancelled the card did a b/t off of atm card to generate new # this was error. Nestor completed a new app, and sent it to Alex O*****, Alex then sent to atm, and atm in error did block and transfer again rather than making new debit card. We called and a new debit card was generated and expedited.Customer response
11/29/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
* ********Initial Complaint
08/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Checks were stolen at post office and Valley Bank cashed the altered checks for large sum. Less than a third has been recovered.Business response
09/05/2023
we're investigating this matter and a written response will be prepared and provided to you with our findings as soon as possible.Customer response
09/05/2023
Complaint: 20486959
I am rejecting this response because:
Regards,
*************************************Initial Complaint
03/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They stole money out of my accounts $200 out of my account.
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Customer Complaints Summary
41 total complaints in the last 3 years.
21 complaints closed in the last 12 months.