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          Find a Location

          Valley Bank has 35 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Valley Bank

              1445 Valley Rd Wayne, NJ 07470-8438

            • Valley Bank

              105 Mill St Hackettstown, NJ 07840-2305

            • Valley Bank

              40B Meadowlands Parkway Newark, NJ 07104

            • Valley Bank

              PO Box 642 Clifton, NJ 07012

            • Valley Bank

              1372 Palisade Ave. Fort Lee, NJ 07024

            Business ProfileValley Bank

            Bank
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            1445 Valley Rd

            Wayne, NJ 07470-8438

            Visit Website
            (800) 522-4100

            Customer Reviews

            1.33/5

            Average of 27 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            37 complaints closed in last 3 years

            18 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 97

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Valley National Bank is a regional bank which operates many branch locations across New Jersey, New York, Florida & Alabama.

            Products & Services

            Valley Bank offers an array of consumer and commercial banking products and solutions.

            Business Details

            This is a multi-location business.

            Find a Location

            Valley Bank has 35 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Valley Bank

                1445 Valley Rd Wayne, NJ 07470-8438

              • Valley Bank

                105 Mill St Hackettstown, NJ 07840-2305

              • Valley Bank

                40B Meadowlands Parkway Newark, NJ 07104

              • Valley Bank

                PO Box 642 Clifton, NJ 07012

              • Valley Bank

                1372 Palisade Ave. Fort Lee, NJ 07024

              Headquarters
              1445 Valley Rd, Wayne, NJ 07470-8438
              BBB File Opened:
              4/4/2006
              Years in Business:
              97
              Business Started:
              1/1/1927
              Business Incorporated:
              1/1/1927
              Type of Entity:
              Corporation
              Business Management
              • Ms. Nina Garcia, First Vice President Customer Care Manager
              Contact Information

              Principal

              • Ms. Nina Garcia, First Vice President Customer Care Manager
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              37 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/19/2023

              Complaint Type:
              Product Issues
              Status:
              Resolved
              On 21 Oct 2023, I filled out an application for a debit card at the Union branch. It has been a month and I still have not received it. To make matters worse, the bank canceled my existing ATM card after I applied for the debit card. When I went to the branch office every week to inform them, I have not received the card, they asked me to fill out a new application. The branch manager (Nestor M***** was unable to resolve the issue.
              Read More
              Read 36 More Complaints

              Customer Reviews

              27 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Carol B

              07/05/2024

              Valley Bank is the absolute worst bank I have dealt with in 38 years as an accountant for commercial banking). They are 100% unresponsive. The online balances are consistently incorrect. It is impossible to get through on the phone. I really have no idea how they are still functioning.

              Valley Bank Response

              07/08/2024

              We are very sorry to hear about your experience.  Please contact our ************* center to give us the opportunity to address your concerns.  We look forward to hearing from you.   
              Read 26 More Customer Reviews

              Local BBB

              BBB Serving New Jersey

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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