Customer ReviewsforTri-County Animal Hospital

I used Tri-County when I needed a vet quickly after getting my rescue he developed kennel cough. They treated my dog, the kennel cough required another follow-up visit and all was done. I asked for both invoices to be emailed to me so that I could submit them to my pet insurance. After several emails and calls, a month later I finally got the invoices. I then ordered medication, flea, tick, and heartworm thru ***** pet meds. They refused to authorize the prescriptions saying they did not have time to take calls. (They just wanted me to buy from them directly). I finally had to go to the office and pick them up myself and mail to pet meds. I emailed them saying I will no longer be a customer of theirs since they do not provide very good customer service. There are way too many very good vets in the area so I am fine with moving on.

I used to have nothing but glowing reviews for ********************** and his staff. However this isn't the same business I started going to approximately 10 years ago. We had 4 dogs at 1 point till my older guy passed and they were all regular patients of his. My dog had cancer treatment this year with the help of tri county and petcure. Everything was a success and I'm extremely grateful for the outcome. My dog is 8 years old and had a grand mal seizure this past Saturday. I immediately took her to tri county and they ran the tests they could run themselves and I had to make an appointment for an mri with petcure oncology to rule out the unlikely possibility of a tumor. Well tri county now has the test results and they said ********************* wasn't in till Monday and *************** is too busy to help. What a horrible and unethical approach to healthcare. We are waiting for the results of the possibility of a brain tumor on a dog that had cancer this year and I have to wait till Monday. Thats unfair because you have never waited for a ***** from me. Well you suck!! That's a horrible approach to customer care and retention. Businesses wonder what happened to customer loyalty well I wonder what happened to the loyalty a business once showed to its customers. Doctor ********* took the time to text my exwife about me in a negative way because I demanded my pets results. Also said too bad I have to wait till Monday because he's away and they are too busy to have a *************** call. He went on to state that his mom had to wait weeks for her results of an mri. Well Just because your mother received poor medical treatment in no way gives you the right to deliver the same to your customers. Its extremely sad that ********************* found the time his supposedly didnt have to feed his pride by sending my ex wife a nasty email about me but lacked the character required to do his job. When you have to send out emails to your customers asking them to start treating you staff nicer you might want to send that email to your staff and ask the same in return. I can now say from my personal experience that it happens to be a direct result of the shortcomings in your own business. So instead of playing the victim role you should absorb the responsibility of your businesses failure and fix it. If you have to put out an email asking your customers to he nicer to your staff then there is a problem with your staff. I get over 60 calls a day and have been overworked, overbooked, and understaffed since Covid yet I never had to put up a message like that to my customers. My customers respect us because we take the time to respect them. In my opinion your email was classless, tacky, and now speaks volumes about your customer service. ********************* once had a bigger heart for animals but its apparent now his heart is much bigger when it comes to money.