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ComplaintsforSahara Sams
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Complaint Details
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Initial Complaint
12/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was season pass holder, for 3 years. I had 4 season pass, 4 unlimited drink cup and 4 popcorn bucket for 2020. A season pass that has 365 days and ends December 31,2020. 3/16/2020 park was close till 7/2/2020 for 108 days. Only outdoor was open. I was never email or mail any info on the future of my season pass. I question from desk in my summer visit and was told they going to extend everything till March 2021. They also said if the park close again it will be extended again. During the summer indoor pool never open. The outdoor pool was close aug 4,12,16. On 9/11/20 they finally open indoor pool there was no social distance and the park was more Crowded compare to pre-covid. Where it didnt feel comfortable coming to this waterpark. Even with reservation that we had the park was overcrowded days I went after 9/11/20. When I complain I was told that the system has allowed all the people to come even though it is overcrowded. December 8 they close the park for a couple of days. Then on December 23, 2020 Till February 13, 2021 it was close for 52 days. The first time it was close 108 days , 3 days in August, more than a day after December 8 and 52 days at the end for a total of more than 164 days. This is Equivalent To more then 5 months and a half. I complaint to sahara About all this concern and they just told me that it was extended once only due to the first closure but they refuse to extend a second time for me to even complain that when I try to use my cup and bucket in February 2021 after being in a long line for 30 minutes that the worker refused to give me refills because they claim they dont honor the 2020 cups or a bucket but I told them that I was informed everything was extended till March 2021 and they didnt care. Me and my family feels that we was robbed of two months unlimited visit to the park plus the food and drink they refuse to refill I own membershipS at other parks like sesame Where they extended every day or more that the customer lostt
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.