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ComplaintsforVip Tax Agency
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Complaint Details
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Initial Complaint
02/13/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I went to file taxes with this agency as advertised on FB it was a guaranteed advance. I filled information on a printed paper and I thought I would have an approved advanced. Come to find out the advance was not approved but my taxes was still filed before I was even told the fee. Verbally over the phone I was told I was being charged $850.00 to file after it was filed which I was upset. I also requested the documents that I’ve signed and it took weeks to receive. Once I looked at the documents, it showed I was being charged over $1100 to file taxes. Who would pay that much? I usually do my own taxes for free but since I thought I was going to get the advance, I went with this company which was a big mistake. It’s sad when you try to support black owned businesses and the outcome is this. It be your own people. I’ve tried to reach out to the owner numerous of times in reference to this and no response. Would you pay over 1100 to file taxes?Initial Complaint
01/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I filed my taxes with this agency. Poor communication (don’t respond to emails, or calls) nasty attitudes through text messages, and overall unprofessional. They don’t complete the job. Payed more than $1000 to this company and never received tax money or further instructions from anyone. They look at messages and don’t respond in a timely manner. They do not care about helping anyone.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.