2 Customer Reviews
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Review from Marcelle C
1 star08/03/2022
I took my dog in for an emergency visit on July 8, 2022 because she wasn't walking. The team was attenuative and concerned based on her condition. I agreed to the emerg/sick in house *************** chem and the consultation services -radiologist as well as the routine digital radiography that when all said and cost me close to $1000. She was give a shot for inflammation and prescribed some pills. Since, I was charged an New Patient Fee ($85) and was very comfortable with the services they provide, I figured I found a new vet. Spunky continued to get better and rebounded back to her old self. Until, Saturday, July 23rd when she wasn't walking again. I rushed her back to this vet first thing Monday morning. The owner called me around 1:00pm that afternoon to express they would have to complete and conduct the same testing and xray that was done on July 8th. This time they were looking at her uterus for possible infection. I didn't understand why the same xray couldn't be used. I was informed that was the process. Needless to say I declined the $1000 "Process" The owner told me that she had high taxes in *********** and that was the price for using her facility. I surmised that she was in it for the money and paying her taxes. When I went to retrieve my dog I was hit with a $75 office visit fee. I was willing to pay but requested that they provide me a statement of what the owner did so I could share it with her former doctor. The report wasn't ready and because I questioned what the owner claimed she did (examined) my dog. I was meet with hostility to the point where they insisted that they were not RELEASING MY DOG UNTIL I MADE THE $75 PAYMENT. In essence holding her hostage. As the male vet tech stated: If you took your car to the mechanic wouldn't you pay them before they released the car?" To suggest a living thing such as an animal should be treated like a broken car was absolutely horrifying to me. There are plenty of high quality vets. Go somewhere else.
Prospect Ridge Veterinary Hospital, LLC Response
08/04/2022
Please read the review carefully. It speaks for itself. Unspayed female with a distended abdomen and owner didn't want to pursue a diagnosis of pyometra. She declined diagnoses of a new issue. We did all we could to convince her.Review from Alexis M
1 star02/15/2022
I arrived at 2:50p for my 3p appt, in order to complete the forms since they were not emailed to me until an hour before my appt. After I completed the forms, I was placed in exam room 2 and waited patiently to be serviced. I then noticed the exam table was filthy with dog hair and notified the receptionist. Then an employee came in to clean the table and make copies of my docs. After that, I was made to wait again for the vet tech. However while waiting in the exam room, someone came in after me and was serviced right away as if I didn't have an appt. She was there to have the **** glands checked, which was quick( I overheard the entire conversation) but the problem arose when everyone including the doctor began conversing with the pet parent while I sat in the exam room waiting to be seen. The interaction was quite long and flustered me as a new patient, so I got up and cracked the door for them to see me just in case they had forgot about me. Subsequently, Rob came in with an assistant and began the visit (a minute after I cracked the door)... For $85/per office visit, I expected to be treated much nicer and with much more care. Lastly, I was very interested in the teeth cleaning for my pet until the doctor told me he had to be fully vaccinated. This was disconcerting because Denim has been in good health over the past few years and now I am forced to vaccinate him just to have his teeth cleaned... It would have been nice to have been informed of this beforehand since I did inquire about the teeth cleaning process when I initially called in to make my first appointment. Also, the doctor referred to my pet as a girl when he is male then she said he was (5) when he is (6), so the bedside manner was a little unsettling especially since he has to be under their care for anesthesia. I even called two weeks later since no one contacted me about my review but no one answered, so I left a voicemail but no one called me back!
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