![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforRoto-Rooter
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In 2022, I filed a claim with my home owners insurance due to a basement flood. I hired Roto Rooter to complete the water restoration and sewage trap clean-up. The company completed the work but shortly after, I noticed there was a sewage gas smell backing into my home and through the vents. I called Roto Rooter twice to ask why that would happen since it was not happening before they did the job. They suggested that I purchase a new sewage trap with them which I declined. The issue of sewage smell was not occurring before their work in my basement. Roto Rooter did not offer to come back out to double check their work.Over a year passed, and while my father was visiting I asked him if he could look at my sewage trap to see if there is anything in it that *** be causing the sewage gas back-up. What we found was, when Roto Rooter cleaned the sewage trap they failed to cover the pipe that leads from the inside to the outside streets. For over a year my children and I were inhaling sewage back-up from the outside. I, immediately contacted Roto Rooter again to tell them what we found. They sent someone out to replace the pipe cover in February 2023. There has been no sewage smell since the replacement. Since 2022, I was seen by my physician and a neurologist for headaches that I could not explain. I was willing to work with Roto Rooter and settle out of court this inconvenience they caused; however, they are unwilling to meet me half way. I am considering litigating the matter as I have spoken to an attorney already. I appreciate your time and any assistance you can offer. Respectfully, ************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.