Business ProfileforVanguard Adjusters Group, Inc.

On August 8, 2023 there was a water leak in my home in ********, **. I notified my agent *****************************. The agency Vanguard never called me so I called Bynre again. Finally they called and an agent came by. heard nothing from Vanguard. A few weeks later they called to have an engineer stop by. Both people met my contractor who explained the problem and what he had to do to determine where the leak was to fix it. I spoke with Vanguard who said they were waiting for the engineers report. I kept asking about the results of the reports and never heard a word. In late Sept and early October I kept calling because I still never had a copy of the engineers report or what was happening. And was always told I should have it end of week and this should be signed off on early next week. I said I have to move forward with fixing the water problem and they said you have to do that to protect the property. My contractor started work October 16th and it took about 2 weeks and he finished NOvember 3rd. All during this time my contractor sent a ton of photos and 3 videos all of which I sent to ***** and Vanguard. Still nothing. Long story short. It is now NOvember 16th and like always I was told on NOvember 3rd now that the work is done if we can't sign off on t his at Vanguard we will notify the carrier but I should have something by the beginning of next week. Still nothing from the. I had to pay the contractor ****** out of my own pocket. Worse yet the carrier cancelled me a few weeks after the claim was put in. I CAN"T get a quote from carriers until this case is closed. I have until November 30th to get coverage. Monday I reached out fo ******************* again at Vanguard and called ***** multiple times. nothing. ***** was off on monday and finally got back to me on wednesday. I told her I needed to heard from her or I was going to seek action elsewhere. She thanked me for the update and that was it . NOTHING ELSE HAS HAPPENED!