![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforDays Inn Wrightstown
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/26/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unresolved
On Wednesday September 20th I made a reservation for 2 nights at the Days Inn Wrightstown. We had a house fire and had to find somewhere to stay. I googled the phone number and called. We got there and while we were checking in my homeowner's insurance called and said they had a hotel for us. Earlier that day they told me to make the reservation. We only stayed for 5 minutes before going to the front desk to try and cancel and get our money back. They refused to reimburse us, not even for 1 night. They wouldn't make any exceptions not even because of an emergency situation. I would like a full refund for both days as we didn't even stay. We have no house and no where to go right now and getting our money back would help us out tremendously. When I called to make the reservations I wasn't told of any cancellation policy.Business response
10/06/2023
Please note guest can book a cancellabe booking as there are various options when booking. Several emergencies occur in several situations for several guest so we do adhere to rules, terms, regulations for all unless a death/pandemic/nature disaster is involved. Guest may have booked a non refundable option to get a deeper discount. Also, if not then they get charged the cancellation fee of 1 night only. Please note guest was explained this too.Customer response
10/11/2023
Complaint: 20657371
I am rejecting this response because: I was never told of a cancellation policy when I called to make the reservations. We had a house fire and lost everything we owned, you'd think you'd have a heart and at least give 1 night back or give me a credit for a ***********.
Regards,
*******************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.