ComplaintsforZia Liquidators, LLC
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Complaint Details
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Initial Complaint
10/19/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
We bought 2 toilets and they were both broken. I called the girl and she told me she would refund us our money. I explained we would be here today, which is Tuesday, We came directly to the building and it's closed, but said on door open at 9:00. We waited around for 2 hours and she never showed up or would answer the phone.Business response
10/27/2023
Hello,
We have been short staffed at this store and have not been operating or normal hours. We are more than happy to refund this client their money. My direct number is ************.
I have a new store manager working from Monday to Thursday. I will make her aware to get this issue resolved. We would need the toilets returned. If you have any questions please give me a call.
Best regards,
***** ********
Customer response
11/07/2023
They refunded us for both damaged toilets and told us to dispose of them ourselves.
Thank you for your assistance!
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.