ComplaintsforCP and Sons Appliance Repair
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Complaint Details
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Initial Complaint
11/23/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I am beyond disappointed with my experience here. A friend recommended the work they had done, so I called to get an estimate and was told I had to make an appointment to get an estimate. First, I was given a time window 12-4, and the rep called at 1030 saying he was on the way. I had ALREADY taken off of work for the whole afternoon because there was no specific time given..then I had to take a break earlier, drive across town, and go back to work!! I was NEVER was told there would be a charge, and when the rep came, he said the part is no longer available and then charged me 65$. I called to recommend that they inform callers that there was a fee to give an estimate, and the owner was completely unprofessional, saying things like "I don't know what you want from me", "I tell people 100% of the time that theres a fee"(obviously not), and "maybe you just dont have enough money to pay for it, thats why you are calling". I even offered to meet in the middle and take a credit of half instead of asking for a full refund, on the principal of it all- and she still had the nerve to insult me. I was told nothing is free and given no refund. I even explained that had I known there was a fee just to get an estimate I would never had agreed because I was debating just buying a new one, but just wanted to see if it was possible to fix it first. I completely explained the problem over the phone and feel like the estimate could have been done over the phone, especially since I had already googled the issue and had 2 possible causes (one of which was correct). Instead I feel like they took advantage of me by not disclosing the fee.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.