Business ProfileforCOIT Services of Albuquerque

On August 22, 2023, COIT cleaned the carpets in my home. At that time they took the oriental rug in my dining room to clean it and glue down a small portion of the cloth tape on the back that come loose. After receiving no communication from COIT regarding my rug, in September I finally spoke to someone in the office and about a week the rug was returned to me. Unfortunately, when the technician placed it on my floor, it would not lay flat. The tape on the back, which was supposed to have been glued down was all puckered. The technician returned it to the warehouse. Again, no communication from COIT about the problem. As I felt I was being given the run-around, I asked to speak to a manager and was put in touch with someone (probably not a manager) named **********. She adamently denied they had done anything to the rug and that they had received it that way. She said they could fix it for an additional charge. I stated that the rug was not in that condition when it left my house. She finally said she would look at the pictures they took when they received the rug and call me back. This was on September 16 and one month later I still have not heard from her. On October 9 I emailed COIT corporate offices asking for assistance in resolving the issue and no one from corporate has bothered to contact me either.