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ComplaintsforMount Calvary Cemetery & Mausoleum
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Complaint Details
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Initial Complaint
09/14/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I, ******** ********* to the best of my knowledge hereby wish to report the maintenance workers due to the fact that for the last several months the maintenance has been very poor. No trimming around my loved ones, including all other graves head stones are covered with over grown grass and weeds. It's so bad that I can't find their graves. Ever since they hired new maintenance workers it has been an on going thing. Wednesday is when they cut the grass but they skip the head stones and don't go back to trim and blow the grass.Business response
10/06/2021
We wish to assure families that the cemetery grounds are cleaned and mowed on a weekly basis and the trimming schedule is on an approximate 4-6 week rotation, which means that each of the thousands of markers are trimmed once every 4-6 weeks depending on the number of burials that are scheduled each week. We agree that the headstones do have grass that has grown over them…Better fertilizers, more frequent applications, aeration and an abundance of watering has caused a healthier turf and the grass to grow quicker.. In addition, over the last couple of years or so we have not been spared the shortage of people wanting to work. I am sorry to say that it has been a struggle to fill our vacant positions. I am now pleased to say that as of a few weeks ago Mt. Calvary is now fully staffed.
I spoke to the Supervisor regarding this concern. He is very aware of the overgrowth on the headstones and noted that they are working as quickly as humanly possible. He encourages families that should they see this overgrowth during visits, to please call or visit the office and request that a work order be issued for the trimming of a specific headstone(s). The grounds staff are more than willing to trim those headstones before going off to the area they left off the day before.
We appreciate this feedback.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.