Business ProfileforUniversal Technical Services

On Dec. 30, 2022 *** ******** from Universal Technical Services and I came into agreement to upgrade my 100amp electrical panel to 200amp. We agreed on placement of the panel in the laundry room, and we agreed about where he was going to ground the panel outdoor and indoor to the water heater, we also agreed $1000 deposit and $751 parts payment made to ****** ******** ****** and balance paid upon completion. I paid the deposit and parts of $1751 , then on Feb 7th 2023 PNM came out to turn off power to the house so *** and his trainee started working on the upgrade. Within a couple days before the job was completed or the final inspection was done he was requesting final payment. When I got home and looked at the work he had done, I was in shock to see how unprofessional a work he had done and the things that we had not agreed upon. The electrical panel he put outside had numerous cut up, old rotted pieces of plywood between the new panel and stucco. It was an eye sore. He also removed and deleted my outdoor security light and light switch. He didn't put the flashing on the riser, now water is going into my roof. Then instead of grounding to the water heater, he placed it in the laundry room wall, this thick black ground line and electrical box on the wall that looks so tacky. I asked him why he did that, he said "it was easier, and it wasn't against the law to do it that way." I asked him to do like we agreed, he refused and got verbally aggressive. Since then he continually made rude and unprofessional texts in the middle of the night at 11:30pm or 2a.m. in the morning. I asked him to stop. Ultimately I blocked his number. I know longer want him near me or my house considering. Now I have hired another electrician (*** ********) to re-do and fix everything that was done. I have lost a lot of money hiring Universal Technical Services. I just want my money back, move on and get rid of the stress UTS has caused me. *** has pointed out other problems with the work done.