ComplaintsforUniversal Technical Services

• Initial Complaint

  04/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Dec. 30, 2022 *** ******** from Universal Technical Services and I came into agreement to upgrade my 100amp electrical panel to 200amp. We agreed on placement of the panel in the laundry room, and we agreed about where he was going to ground the panel outdoor and indoor to the water heater, we also agreed $1000 deposit and $751 parts payment made to ****** ******** ****** and balance paid upon completion. I paid the deposit and parts of $1751 , then on Feb 7th 2023 PNM came out to turn off power to the house so *** and his trainee started working on the upgrade. Within a couple days before the job was completed or the final inspection was done he was requesting final payment. When I got home and looked at the work he had done, I was in shock to see how unprofessional a work he had done and the things that we had not agreed upon. The electrical panel he put outside had numerous cut up, old rotted pieces of plywood between the new panel and stucco. It was an eye sore. He also removed and deleted my outdoor security light and light switch. He didn't put the flashing on the riser, now water is going into my roof. Then instead of grounding to the water heater, he placed it in the laundry room wall, this thick black ground line and electrical box on the wall that looks so tacky. I asked him why he did that, he said "it was easier, and it wasn't against the law to do it that way." I asked him to do like we agreed, he refused and got verbally aggressive. Since then he continually made rude and unprofessional texts in the middle of the night at 11:30pm or 2a.m. in the morning. I asked him to stop. Ultimately I blocked his number. I know longer want him near me or my house considering. Now I have hired another electrician (*** ********) to re-do and fix everything that was done. I have lost a lot of money hiring Universal Technical Services. I just want my money back, move on and get rid of the stress UTS has caused me. *** has pointed out other problems with the work done.

  Business response

  05/12/2023

  See attached   Our quote was sent to you around December 20, 2022 and you did sign the acceptance of proposal dated 1/5/2023 and sent it back to us. Your required deposit of $1,000 was dated and received on 1/5/2023 via check # *** leaving a balance of $1,482.82. During the months of January and February, we were onsite multiple times working anywhere from an hour to over 9 hours in a day. Additional materials have been purchased by UTS aside from what you had purchased as indicated under the conditions of your signed quote. Nothing was ever not disclosed to you.  Now we are at the point where your final inspection comes into play. Your final inspection will not pass without a clear panel schedule and a few minor wire repairs left to be completed. You've stated that you want me nowhere near your house and I am more than happy to accommodate. What this means now is that you must hire someone else to finish the job. The permit is in my name but can be transferred to another licensed electrician. All this is required is for you to pay your bill for costs incurred and once payment has been received, then when you have obtained another licensed electrician to assess what was done and comply with that is required in order to finish the job then said electrician will need to contact the city for inspection.  Let's not drag this out. You want your inspection and I want my payment. Pay your balance due, provide me with the name of a licensed electrician and we can get this squared away once and for all and never have to confer again. Respectfully,

  *** ********, Owner

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