Business ProfileforFirst Rate Plumbing, Heating and Cooling, Inc.

I have been with First Rate since they bought Desert Suns years ago. Back in May they came to check my a/c for the start up. The tech told me I was good to go. Two weeks later I needed to use the a/c for the first time. After a few days it stopped cooling so I called. The tech returned and told me I needed a new motor and other smaller parts. Within two weeks he returned and replaced those parts. My a/c worked for about 10 days and stopped cooling again. The tech returned. This time he told me I needed *** valve but "unfortunately" that part was discontinued in 2019. This didn't make sense to me as my unit is only 10 years old but our discussion led to the fact that I would probably need to replace everything. He left expecting to send me a quote for repair and connecting me with sales for new equipment. Then it occurred to me to call the company that makes ******* air conditioners, ******* Controls. When I spoke with them they said the *** valve was not discontinued, she had 45 of them right in her warehouse. She walked me through all of my equipment and how it works. I asked for the name of an *********** company that represents their products and she gave me a name. That company came to do a diagnostic on my a/c unit. He told me I needed a new control board and not a new valve. He replaced the control board and got the unit working but I needed a lot of refrigerant. Suggesting that there might be a leak. So, he tested for leaks and could find none. That was on July 5th and my a/c has run perfectly all summer. There is no refrigerant leak and the $2000.00 quote to replace the *** valve was unnecessary work. It makes me wonder if the first $2000.00 work done in **** was necessary. It also makes me wonder where my refrigerant went. I believe that the First Rate tech was attempting to take advantage of me and sell me unnecessary parts and products. He actually told me that "they don't make a/c units like they used to." I was very disappointed and do not recommend.

******, we are very sorry to hear about this experience. This is not the name we work hard to have in our community. We will be meeting with the Technician and we will work through making this right with you. We will call you tomorrow after we have gathered more information. Thank you so much for sharing your experience, we can't fix things we do not know of and feedback like this, helps us do so. We will talk to you soon. ********************* and ************************* Owners