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Complaint Details
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Initial Complaint
01/22/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
We asked to have our HVAC unit evaluated on 12/11/2023. We have radiant floor heating as our primary heating source and noticed the HVAC unit would not engage when we were preparing our home for sale. First rate responded and the technician stated the unit was overall in good shape and we only needed to replace the blower. Blower was replaced at a cost of $1387.35. Checked the unit again in early January and it again would not engage. Evaluated again by a first rate technician and supervisor and informed the unit was in bad shape and needed to be replaced. We were then quoted an amount >12K which included additional costs for incidentals ( duct work, etc) which were not part of other HVAC company bids. After discussion First Rate did agree to discount a new unit by $700. Unfortunately even with the $700 discount it was still more advantageous to go with a different HVAC company. As of this morning the old unit with the brand new $1387 blower is being craned off of our home and forwarded to the junkyard. I have discussed this issue with my brother (attorney) and he recommended I file this formal complaint first. We are requesting a refund for the full cost of the blower ($1000). If we do not receive reimbursement for the blower within 30 days my brother will file a formal case in small claims court.
Business response
02/01/2024
We will be giving customer refund for the blower motor; customer does have a valid complain. We wrote that the repair would be permanent, and it was not.
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.