ComplaintsforDalton Service Center
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My wall oven is broken. I asked them to repair it. They sent a man out and he looked at it and said I will check to see if I can get new parts. I don't know who he called but then said there were no parts available to repair that model. He should have asked the model # before he made the trip. Then he could have checked on repair parts before he came. This is a fraud. I want a refund. thanksBusiness response
01/22/2024
With older units parts start to become no longer available. With a light issue there are many things that can cause this. Some of those parts are available for your unit. Rather than just guessing, we went to your home to properly diagnose the unit for what is actually needed. The control board was found to be faulty and is no longer produced. We do not use used or refurbished parts, so if a manufacture does not make the part then we are not able to continue the repair. We did go and diagnose your machine which is included in the price quoted to you before we arrived at your home. Dalton Service did everything any outstanding service company would do to take care of you our customer. If you are requesting a refund I will be glad to do so for the full amount. We provided the service that we promised. I am sorry that the manufacture does not still manufacture all the parts for your oven.Customer response
01/22/2024
Complaint: ********
I am rejecting this response because:
Regards,
***** ******[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1617 Broadway Blvd NE
Albuquerque, NM 87102-1549
Business hours
Today,8:00 AM - 5:00 PM
| MMonday | 8:00 AM - 5:00 PM |
|---|---|
| TTuesday | 8:00 AM - 5:00 PM |
| WWednesday | 8:00 AM - 5:00 PM |
| ThThursday | 8:00 AM - 5:00 PM |
| FFriday | 8:00 AM - 5:00 PM |
| SaSaturday | Closed |
| SuSunday | Closed |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.