ComplaintsforMelloy Dodge

• Initial Complaint

  11/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On November 14 I had a bolt holding the suspension of the A arm assembly shear off on my 2020 Ram Bighorn RMT package which is the third time a bolt has failed on the suspension causing the entire right wheel assembly to collapse and damage the entire assembly. I contacted Melloy as I have a 60000 power train warranty and there is only 42000 ***** on my truck as well this is the third time it has occurred. They absolutely refused to honor the warranty and when brought up about a lemon they said to call Chrysler and hung up. I had to have a Firestone perform the work as this occurred while we were traveling and they said it was either a direct result from Ram using defective parts or Melloy not performing installation of the parts correctly as it is something that should have never happened and could have injured me or my family. As well they said it is definately part of the power train as the drive train is part of the power train. And clear that Ram and Melloy are trying to avoid the liability of a defective truck and installation of parts done by the dealership. I had to pay $5111 to get my truck working again but do not want to even drive it because it has happened three times and is not safe for me to put my family in. It has been a complete lemon of a vehicle. The truck cost 79000 dollars and does not function or is safe

  Business response

  12/04/2023

  In response to Consumer complaint from **** *****, we have made contact with Mr. ***** to discuss the issue.  Mr. ***** was able to provide details of the occurrence and photos of the vehicle.  After receiving the details and researching his vehicle history, we discovered that Melloy Dodge has performed 2 similar repairs in the past, left control arm and sway bar.  Mr. ***** current failure is the right control arm.  Mr. ***** is outside the 3 year/36,000 mile warranty coverage, so based on prior history, we have advocated for warranty assistance on his behalf.  Since the vehicle is currently at another repair facility, arrangements have been made for direct communication between warranty administrator and Mr. *****.
  
  We will continue to monitor progress, thank you for your assistance with this matter.
  
  **** ******

  Business response

  12/07/2023

  Good morning,
  
   
  
  As follow up to my response on 12/4/2023, efforts to contact the customer have been unsuccessful since 12/3/2023.  As per my response on 12/4/2023, the warranty administrator agreed to communicate directly with customer since the vehicle was at another repair facility.  Messages/emails from the warranty administrator and Melloy Dodge have been unreturned.   Attempts to communicate will continue, however, the vehicle does need to be inspected by warranty administrator prior to repairs being performed.  If BBB has communication with Mr. *****, please request his response to warranty administrator messages.
  
   
  
  Thank you,
  
   
  
  **** ******
  
  Melloy Dodge

• Initial Complaint

  09/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 8/19/23 We drove up to Albuquerque NM to trade in our 2021 RWD Yukon Denali and purchase a truck from Melloy Dodge. Our salesman was *****, Truck was advertised for 67k. Everything seemed to be going well. Contract was signed and we drove off from the dealership. Approximately a week and a half later the Fiance person from Melloy Dodge and Our salesman called telling us that we needed to go back to the dealership to resign the contract due to the Pay off amount to my trade in was wrong. Finance person man advised us that it was our fault due to not verifying the payoff amount on my trade in before signing the contract. I advised the finance guy that I had wrote the Payoff amount with perdiem and due date on the paper and was signed by us. Finance guy kept telling us that either we would sign a new contract with the correct amount or we would be liable for the amount due.. After going back and forth for several minutes I advised both finance and salesman that I did not want the truck. That we would go drop it off. Finance guy advised us that they could just send the amount they had on the contract and we would be liable for the rest. I advised them that I did not want the truck and that we would go drop it off when we got back from Colorado. Finance guy spoke to my husband and advised us that they would just add the $900 dollars to the Value of the yukon. We advised both, finance guy and Salesman that we would be there on the weekend. On 9/2/23 we went up to Albuquerque to talk to the finance guy and salesman. The finance guy sent another person to have us sign without wanting to explain what had been done to the contract and how we were going to keep the same monthly payment. I asked to speak to the finance guy but the person we were talking to said he was too busy. The other person who was clueless had to be going back and forth asking questions to the finance guy because we were trying to see what they had done to the contract. Clueless guy was trying to rush us to sign saying we needed to sign or else the yukon wouldn't get paid and I would be stuck paying for both, the truck and Yukon.I asked if I could just take the Yukon back instead of signing and he advised that they couldn't and wouldn't do that. If they want to give me 72k for my trade in that’s on them. But I refuse to pay 80k for a truck that is barely worth 67 brand new. We didn’t agree to that. They changed the contract without telling us. The only thing they were supposed to do was add the difference between the 80202 and 81196 since they messed up on my pay off on my trade in.

  Business response

  09/12/2023

  While processing the original deal dated 8/19/23, we determined that it didn’t comply with the lender’s criteria/structure and the payoff amount for the trade was incorrect.  The actual payoff amount due was higher than amount provided on day of contracting.   The deal was re-structured, the changes were explained, IKON GPS was removed at Customer’s request, and the Customers signed.  The dealership absorbed the payoff difference.  The following day(s), both Customers provided required stipulations for funding.
  
  The Customers returned again with questions regarding the re-structured deal.  They received a thorough explanation of the changes from our Finance Director and seemed to be satisfied.  
  
  We appreciate Mr. *****************’s and ***** ********’s business and we will make an effort to contact them to explain the details again.  We have created a “side by side” comparison that may better provide evidence that Melloy Dodge did honor the agreed upon/advertised price.
  
  Thank you for your assistance with this matter,
  
  
  **** ******

• Initial Complaint

  08/07/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Waiting for my refund on my GAP insurance that the business said would be refunded

  Business response

  08/10/2023

  After reviewing this complaint and the customer's file, I did discover that the cancellation  had not been submitted/processed.  Our office staff has contacted *** ******* and informed her of the error.  Arrangements have been made for the refund to be ready on Monday, *** ******* has elected to pick it up.

   

  Thank you,

   

  **** ******

   

• Initial Complaint

  03/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Left my car to be fixed feb 13. My car drove but stalled and said "service transmission" they had my car for a month. Charged me $2,000. I got it back Thurs March 16. Less than a week later it stalls again on the side of the road, tuesday march 21. Same message. Service transmission. I just paid 2k for. I take it back to dodge. The next day they say they need $5,500 more now to fix it. They are claiming it's a different problem now and won't help me at all. I would of never paid the 2k if I didn't know they didn't fix the problem. Scam artists!!! Really gross less than a week later I'm back with my car still broke. If I knew it cost 7.5k total I would of not gotten my car fixed. It seems like they told me one part at a time cause I would of said no to the entire total. I might loose my job now cause I cannot afford to buy a new car. That 2k I would of used to buy a replacement car. The worse part is when I complained to the manager *****, he said he could give me a deal on a new car. ***. You break my car then try to sell me a new one I cannot afford. Unacceptable

  Business response

  03/31/2023

  On February 13, 2023 Ms. **** visited Melloy Dodge with complaint that the “service transmission light” came on and the vehicle was stalling.  When the vehicle arrived, it had 132,939 miles and the vehicle was hesitating and jerking at low speeds.  Upon diagnosis, the technician found the transmission hydraulic system was low due to leak through the actuator body. The transmission had been run low which caused the K1 slave cylinder to fail. The customer authorized the repair for $2000.93 and the technician replaced the slave cylinder and sealed the actuator body leak. The repair was verified with a test drive of 13 miles.
  
  On March 23, 2023 Ms. **** returned to Melloy Dodge with complaint that “service transmission light” came on at highway speeds and experiencing a knocking noise /”missing” at slow speeds.  Diagnosis was determined to be valve body actuator failure.  This failure is transmission related, but not the same failure as prior visit. Our first repair was still functioning properly and had resolved the slow speed transmission issue. As for the “knocking noise/missing” at slow speeds our technician reported it was possibly due to burning engine oil.  The customer declined further investigation/repairs.  At time of first repair, there was no indication of future failures.

  Customer response

  04/03/2023

  Complaint: ********
  
  I am rejecting this response because:
  They should of told me all this the first time I brought it in. How did you miss 5.5k of repairs but less than a week later suddenly find them? That's the scammy part. I wanted some help and you guys completely ruined me. I can't afford to get to work anymore. 
  
  
  Regards,
  
  **** ****   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business response

  04/05/2023

  In response to Ms. ****** rejection to our response, we do sympathize with her.  However, at the time of original repair, there was no indication that a future failure of a different component/part was imminent.  The vehicle presented/displayed different symptoms from first visit to second visit.  The technician’s diagnosis and repair during the first visit was accurate and it did repair the original complaint. 

• Initial Complaint

  11/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My wife and I purchased a new vehicle from them on September 3. The buying process was super easy and fast. My car began to act up and not want to start on September 24. I thought maybe it was an issue with the battery in the key. It acted up on and off not starting a few more times, but it always managed to start until October 25. It has not started since then and is stuck in my garage. At first we contacted the local Dodge dealership, they did not have an appointment until November 21 to even diagnose the car, and then we would have to make a second appointment to actually fix the car. That means that likely we would be without a car until close to Christmas. That really didn’t sound appealing since we haven’t even had to make a payment on the car yet. We contacted our salesperson from Melloy Dodge on October 26. They asked us to bring it to them, and they would get it fixed. I emphasized that it would not start, so there is no way to do that. They suggested maybe it was the battery, so I checked that out, and it was fine. They said we needed to contact Roadside Assistance for a tow. We did, but they will only tow it to our local dealership. On October 27, our salesperson said he would talk to his manager to see what else could be done. I did not hear back from him, so I reached out again on October 31. Once again,no reply. I reached out again on November 1. I expressed my frustration, and outlined what actions I would take next. I received a response, and my salesperson made it seem like he talked to his manger and got it approved to send a truck and flatbed trailer to pick up the car to get it there. The last I heard was they only needed a driver. I waited until November 3 and reached out twice to see if they found a driver and scheduled a time to pick up the car. I asked for them to get back to me by the end of the day. The salesperson said he would, but did not. I reached out again this morning, but no response. There is more,

  Business response

  11/11/2022

  To Whom It May Concern:
  
  I have received the complaint of Mr. and Mrs. *****.  I investigated the communications between our Sales Representative and Mr. ***** and determined we didn’t follow through on our end.  I have contacted Mr. ***** and learned that the Challenger has been towed to a dealership in ***********, TX with availability to service the vehicle immediately.  While there is no diagnosis at this point, the process has begun.  Since the tow to *********** was outside the criteria to be covered by the manufacturer, Mr. ***** did pay for towing. Melloy Dodge is reimbursing Mr. ***** for the tow.
  
  Mr. ***** now has my contact information if anything further is needed.
  
  Bill Melloy

  Customer response

  11/14/2022

  
  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩