ComplaintsforSandia Toyota

• Initial Complaint

  07/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I scheduled service online where it said the cost of a tire rotation for the 75,000 mile maintenance would be $25,95. When I arrived I received an email saying I approved a $25.95 fee for tire rotation. When they finished I was given a bill for $79.90. The service manager said there had been a price increase and I did not have the time or energy to argue with him so paid the bill. At the least this very deceptive trade practices and a very unfair method of doing business.

• Initial Complaint

  03/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Sold my used car to dealership. Was told Zelle would be used for payment method the following morning at the latest, due to the lateness of the transaction. Sales person who helped me, is not working. I called and spoke to another associate without resolution, who also said he is looking for answers. Sandia Toyota has not given me resolution or compensation for this deal as of yet.

• Initial Complaint

  07/05/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I purchased a vehicle 2018 Dodge Journey from LHM Toyota of Albuquerque on November 26, 2021 my deal number is #****** my vehicle has been giving me mechanical issues since the day that I purchased it it has been in and out of all mechanic shops for the past seven months that I’ve had the vehicle I frequently contact the dealership and also the managing corporation for this vehicle and nobody helps me with my problem I have supporting documents stating that this vehicle is a total loss due to the fact that the cost of repair of the vehicle cost more than the vehicle amount I was given an appraisal of $7000 from several different places stating that this vehicle is a total loss from a previous accident back in September 15, 2021 which is two months prior to selling me the vehicle no one wants to do anything about it and I’ve already paid more than what the car has been valued at I tried to speak with management at our HM to possibly switch in the car for another vehicle with no other down payment because I did put already $10,000 towards the vehicle or refund me my money that belongs to me for selling me a total loss vehicle I tried to speak with management at our HM to possibly switch in the car for another vehicle with no other down payment because I did put already $10,000 towards the vehicle or refund me my money that belongs to me for selling me a total loss vehicle this has caused my family financial hardship we have been stuck in Miami Florida and unable to go back to Albuquerque New Mexico because our vehicle does not run properly I really need help thank you in advance

• Initial Complaint

  11/03/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had purchased a 2018 ford mustang EcoBoost premium on 10/17/2021, There was a carfax report that did not state any information about the engine that could have been correct and the vehicle had most likely not have been inspected correctly. The same day I bought the vehicle I was involved in an accident that caused minor damage to the vehicle but it was only on the door and the front fender and nowhere near the engine. After 2 weeks of having the car, my check engine light came on. I went to the Larry H. Miller Toyota dealership where I had bought the car and tried to get it serviced on 10/30/21, they only had it for about a half-hour and reset the code which was (P0303) and told me everything was fine and to bring it back if it shows again. That same day the check engine light came back on and a friend of mine took the car back to the dealership on 11/2/2021, and they had said that "there could pebbles in the system or it could need new water pumps" when the car was ready to be picked up they stated and showed that were 3 more codes that popped up and they were (P0301, P0302, P0304) and they said that there was nothing they could do and that I should go to Ford servicing when they should have stated that the first servicing, Right now Ford has the car for about a week and they are doing a diagnostic to see what needs to be repaired.

  Business response

  11/10/2021

  To whom it may concern, 

  We are sorry to hear of the customer's concern after their crash. After further review, this needed service is in fact covered under the Manufacturer warranty. The customer has been contacted and notified, and seems satisfied with the results. 
  
  Thank you, 
  Julie D**** 

• Initial Complaint

  10/28/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Me and my wife went into Larry H Miller Toyota on 10/7/21 we went to look at a car as we needed a bigger vehicle. We meet Demetry and Junior both sales people. We told them about our need in looking for a new car. They showed us a Dodge Durango that I assume that they got a as trade, looked at it and drove it everything seemed ok with the Durango so we proceeded with signing the paperwork. We did not take possession of the vehicle as the vehicle needed to be detailed and go through inspections. on 10/08 we received a call from Demetry who informed us that the vehicle did not pass inspections on the Durango and that the sale person advised to come in and look at other vehicles and we did. We looked at a 2014 Nissan Frontier, we liked it and took it for test drive, went in and signed the paperwork. After the paperwork was signed drove off the lot and the vehicle was idling high and notice that the vehicle was not shifting correctly, called sales person on 10/09/21 let him know what was happening with the vehicle and he advised to bring it in. When I brought the vehical in I let them know it was idling high and shifting hard, they took the vehicle to the back to be inspected, I asked about a rental they did not have any so we went back and forth for 2 hours and finally they gave us a rental. I followed up 4 times in 3 weeks and there was not resolution. When I called on the 4th time they said that the car was done. We returned the loaner and took posession of the Frontier, ran a few errands and took the truck back 4 hours later this all happened on the 10/22/21. When i took it back they were are arguing with me and stated all service tech left, I then took the sales person for a ride, he stated that they would fix it. 10/27 they called me to return the loaner and also advised me that the truck was too expensive to fix and that they were going to whole sale it.

  Business response

  11/01/2021

  Spoke to Mr. *******, the Nissan was not able to be fixed and Mr. ******* credit is locked so we are not able to enter into another contract with the customer until that is unlocked.  I explained this to the customer and he is upset and we understand, however there isn't much we can do until the credit is unlocked.  Sorry for the all the hassle.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩