ComplaintsforNeatcells-Official
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Complaint Details
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Initial Complaint
04/03/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
On February 11th of 2023 I paid for 2 lasers and glasses needed to use the lasers from neatcell. On the page it says they are FDA approved, but if you go on the FDA website it is only approved to be given/ sold with a prescription. I do not have one pf those. The website repeatedly says if you have a problem with the device contact them for a full refund. The device I had caused a lot of damage to my skin on my ankle and almost no change to my tattoo which the purpose was to get rid of the tattoo. I repeatedly tried contacting them for weeks within and outside of the the 30 day window. The only time they replied was when I said I am going to file a report against them. Even then they asked me a few questions but never responded in giving me a refund or about what I found on the FDA page. Please help me. The injury to my ankle was worse than that, this picture was two weeks after I used the device.Initial Complaint
07/14/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I bought was what was advertised to be an authentic Dyson air wrap. Six months later when the item had an issue I contacted Dyson to troubleshoot. Upon giving them the serial # they informed me that this was a fake product.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
2808 Carlisle Blvd NE
Albuquerque, NM 87110-2806
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.