ComplaintsforBruni Karr Rental & Management Agency

• Initial Complaint

  02/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Bruni Karr Rental & Management Agency, Albuquerque, NM managed my rental property for ten years from 2012 until tenant left and property put on sale in 2022. Located at *** ****** *** *** ************ ** *****. Bruni Karr documented itemized charges of $9,330 to the vacating tenant for cost of miscellaneous damages and repairs beyond normal wear and tear. Bruni Karr also informed me that if tenant did not pay, Bruni will employ a collection agency to recover charges. Despite repeated contacts that I have made (including certified mail in December 2022), Bruni Karr has not responded. A brief chronology 26 May 2022: Bruni Karr letter to former tenants with itemized list of charges for $9,330. 26 May 2022: ******* ******** (Bruni Karr) e-mail to me that Bruni has contracted with new collection agency. I was to be informed when the tenant information has been forwarded to the new collection agency. 23 August 2022: I called and spoke to "****" (last name unknown) who said he was a Bruni manager. I complained of no updates, including name of new collection agency. He informed me ******* ******** no longer worked there. He will call back after reviewing files. After waiting several weeks, I called him back. He said the same thing. Will review files and call me back. (Never received call or any other reply) 30 December 2022: I sent a certified mail to Bruni Karr summarizing my efforts to get Bruni to provide status and recover charges. The letter mentioned that the damages would have been minimized if Bruni had performed annual property inspections, including preparing report (with photos) for which they had added $50 per year in a 17 February 2017 contract letter. I never received any report or picture between 2017 and 2022. (Certified letter was received by Bruni Karr 3 January 2023* ** ****** ******* ******** ****** **** **** **** **** ******

  Business response

  03/09/2023

  
  February 24, 2023
  We received your inquiry regarding collection efforts on the former tenant at your property located at *** ****** *** ** ************ ** *****.
  

  We understand how you feel, these types of situations are difficult for all parties involved.  Bruni Karr sold in November of 2018 and the new management cannot attest to previous management daily operations or lack of.  We can share with you, that soon after purchasing the business our inspection schedules where halted due to Covid 19, and not being able to get inside properties. We have only recently been able to re-initiate our inspection processes
  
  We have been in contact ****** ******** *********** regarding their continued effort to collect the amount owed from the former tenants. They have verified that they are actively pursuing collection from the former tenants.
  
  We apologize in the dropped communication with ******* ********* departure from the organization. Once we realized the situation regarding the collections, we immediately submitted the former tenant(s) to collections on October 11, 2022.  
  
  We deal with hundreds, and sometimes thousands of individuals every year and appreciate any feedback. This assists us with improving our processes.
  

  Thank You,

  Bruni Karr Agency

  Customer response

  03/13/2023

   
  
  Better Business Bureau®: The involvement of  BBB prompted Bruni Karr to respond, and for that I thank the BBB. 
  
  I have reviewed the response made by the business in reference to complaint ID ********. I will be satisfied upon receiving the expenditures. I do note that no inspections were performed in 2019 well before onset of Covid related disruptions starting in  March 2020.  Getting the name of the collection agency is progress, and I want to be kept apprised by Bruni-Karr on the collection sttaus. 

  
  

  I thank BBB for making the inquiry on my behalf. No further service from BBB on this matter is expected.  

  
  

  Regards,
  *** *********

• Initial Complaint

  11/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The Bruni-Karr rental agency, and their agent **** *********, allowed tenants to cause extensive damage to the property they were managing for us, and did not collect the rent for 2 months. They have refused to turn over any documents relating to the tenants so we can recover damages. They have totally failed in their duties, and are now preventing me from recovering damages from the tenants. Damages exceeded $20,000.

  Business response

  12/27/2022

  ******* ****** has not been with the this agency for over 9 years now, therefore perhaps explaining why we have no record of previous correspondence via the BBB. 

  We sent Mr. *** ******* the requested documents he requested, earlier this year, as the legal representative of his deceased fathers estate. We would like to request that Mr. ******* present Bruni Karr with itemized receipts and photos of the damage he indicating the former tenants should be held responsible for in order to pursue this more. 

  Mr. *** *******, apparently decided to sell the property that Bruni Karr Agency managed for his deceased father.  It is very common for realtors in todays market to request sellers to upgrade properties so they will sale in the market for more money and quickly. His deceased father was well aware of the condition of the property while under Bruni Karr's Managment. Bruni Karr cannot force clientele to make upgrades if the owner does not want too or is does not have the financial resources to do so. 

  Bruni Karr is willing to discuss this matter further with the complainant as needed to resolve this matter. 

   

   

   

   

  Customer response

  12/27/2022

  Complaint: ********
  
  I am rejecting this response because:
  My father was *not* "well aware" of the damage the tenants did to the property. He had no idea they had stopped paying rent for 2 months, had stolen appliances, and left the place in such a state of disrepair it cost us $16K to rehabilitate it.  Bruni drug their feet for 6 months, and after a dozen requests, and the threat of a lawsuit, finally released the information just last month. They failed in their duty in their duty to safeguard our property, allowed the tenants to stop paying rent, and never did an inspection before they trashed the place and left.

   

  In short, they failed in their duty to adequately manage the property, and left us saddled with a trashed house. I reject their contentions out of hand, as they are merely face saving excuses for their dereliction.
  
  
  Regards,
  
  *** *******

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩