Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came out there to try to get an apartment. I paid all the fees with direct deposit. They then decided to deny me because they said I don’t make enough money. I called my bank and got told I can’t get the 375$ back because I paid with direct deposit. I was never given keys to move in nor a signed lease. They said no refunds since I was “approved” by their automated system but not approved by management.

  Business Response

  Date: 02/27/2025

  Thank you for bringing your concerns to our attention. We take all feedback seriously and strive to resolve any issues in a fair and professional manner.
  Upon reviewing your application, we would like to clarify the sequence of events and the steps taken. When you submitted your application online, the resident qualification guidelines were clearly outlined, as part of the standard procedure. Based on the information provided, you were informed by our office that, unfortunately, you did not meet the qualification requirements, and a guarantor was needed to proceed.
  During your visit to our office, you mentioned you would contact your employer regarding your income to provide additional documentation. However, we did not receive a follow-up response from you within the reasonable timeframe, so, on January 22, 2025, we sent an email notifying you that your application had been canceled due to the lack of follow-up.
  We regret that this process led to any frustration on your part. Unfortunately, after this communication, we received an inappropriate and offensive email from you, which does not align with the professional standards we strive to maintain in our interactions. We kindly ask for all future correspondence to remain respectful and constructive.
  We remain committed to addressing concerns promptly and will be happy to assist with any further questions or clarifications regarding your application. Please do not hesitate to reach out should you need assistance in the future.

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into canoan village in January of 2023. Since then I have had nothing but issues with them. I tried calling corporate to get them to take care of it here in NM, but nothing has been done. They have all the evidence I was overcharged, as it was sent in an email. They have evidence I was charged $900 extra because "it wasn't in the budget to fix the blinds" in the apartment we moved out of, which was supposed to be handled November 2023. They have evidence of being overcharged the months of December 2024 and January 2025. They have evidence my apartments were never on the list to get repairs done, the maintenance people would mark them as "complete" but never complete them. I was not grandfathered into the internet not being charged to my account. I have the manager, ******, on recording saying there was a "glitch" in the system that cost me the $900 and she would never do another transfer again, but I know for a fact she has. I would like all my money back from the deposit and the last 4 months of rent. I have filed with the FTC and in the process of finding a lawyer. Again, the corporate office in NM was emailed all this evidence and nothing has been taken care of. I will need $5000 to correct all this as that is what I was overcharged and my deposit.

  Business Response

  Date: 02/05/2025

  This tenant requested to downgrade to a one-bedroom unit due to financial hardship issues. Office staff did not have a renovated one bedroom available at that time, however, the community manager reached out to upper management immediately for approval to renovate a one bedroom one bathroom for this tenant. Which they approved. The verbal agreement between office staff and this tenant was they would be back billed for the cost of the replacing the blinds in their old unit due to their animals damaging them. Which they also agreed to.
  
  There were major delays with completing city inspections for their new unit, which in turn, did delay their official transfer date. The move in costs were not auto populating correctly until the transfer was officially completed in our system, which resulted in a higher balance due then what the tenant was expecting. This is why we called it a “glitch”. This tenant was adamant that she was being overcharged specifically for the one-time transfer fee. I, the community manager, ******, spoke with this tenant myself. I printed her account ledger, went over it line by line, and also pulled out the calculator to show there were no duplicate charges for transfer fees and/or any other fees. I also made the executive decision not to back bill this tenant for the blind replacement in their old unit due to the delays and to try and help satisfy our tenant. All charges this tenant is referring to are all regular base rent, utility and internet charges since the time of their transfer in September of 2024 through today’s current date. Also, according to all of our records on file, all work orders have been completed for their old and new unit in a timely manner. Including a replacement of their front door. 
  
  At this time, the tenant owes a balance of $3,110.90 and, if not paid in full by 2/6/2025, we will be moving forward with filing eviction.

   

  Warm Regards,

  Community Manager 

• Initial Complaint

  Date:01/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived in an apartment owned my greystar. I was never late on my rent. My lease ended and I moved out. So I contacted the leasing office about the final bill which should have only contained the last months utilities. Instead I get a statement in the mail saying that I owe them almost 1800. So I call the leasing office and ask why. I was informed at the leasing office that that amount was incorrect. I was told that I only owe 217 dollars for the last months utilities. It is nearly impossible to get ahold of their receivables company. I have called and left voicemails, I have even sent out emails and no one has responded. It has been over six weeks now and the issue still isn’t fixed. So I am not sure if Greystar messed up or if the receivables company messed up but they charged 1100 dollars future rent. They also charged me for utilities for the course of the entire lease even though I had paid them off each month. They also did not deduct the deposit for the floor cleaning. It is a large mess and this should not be legal. This is fraud. They are trying to con me out of my money and I am not going for it. I have worked too hard on my credit to let a bunch of con artists try to ruin in.

  Customer Answer

  Date: 01/23/2025

  U called the leasing office and they said that I owe a total of 217 dollars even. 

  Business Response

  Date: 01/27/2025

  
  Good morning, 

  There was no special arrangement made with the resident, her lease ended on 09/27/2024  and we had to bill her the month to month rate of $2471.00 and her final utility bill, I have attached the Ledger, lease renewal offer and notice to vacate.
  
  Thank you
  Angelina B**** Odyssey| Assistant Manager
  Greystar| 10600 Cibola Loop NW| Albuquerque, NM, 87114
  ************* ************************ 

  Customer Answer

  Date: 01/27/2025

  Complaint: ********
  
  I am rejecting this response because:
  I have already paid my last months rent before I had moved out of the apartment complex. If Angelica is the same assistant manager who was there when I was there then she should remember me coming into the office to put in a 30 day notice. At that time I was informed that it would be in my best interest to wait until my current lease had expired and then put in my 30 day notice which is exactly what I did. 
  
  Regards,
  ******* ***** 

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business Response

  Date: 01/29/2025

  Resident was not charged a Termination Fee, she was billed the month to month rate for the 30 day notice time period per policy and the renewal letter that was given to the resident with the month to month rate. Please see attached renewal leter with the MTM rate that was billed for the 30 day notice period. 

  Customer Answer

  Date: 01/31/2025

  Complaint: ********
  
  I am rejecting this response because: I am being charged for rent in December. The collections company is saying that I did not give a 60 days notice which I did not because I signed a 30 days notice the day that my lease original expired. I am not saying that I do not owe you any money. I am asking you to please correct the amount with the collections agency. They are saying that I owe them 1700+ dollars. I paid my October rent in October so I should not owe you for anymore rent. I should just have a utility bill and the expense of the floor cleaning. I had called your office back in November and the woman told me that answered the phone told me that I owe 217 dollars after they deducted my deposit. I would be more than happy to pay you the 217 dollars but I will not pay something that I should have never been charged for in the first place. I am telling you that there is a mistake somewhere down the line. Please communicate with the collections company so that we can get this issue resolved. Thank you. 
  
  Regards,
  ******* ***** 

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business Response

  Date: 02/27/2025

  Good morning, 
  
  There was no special arrangement made with the resident, her lease ended on 09/27/2024  and we had to bill her the month to month rate of $2471.00 and her final utility bill, I have attached the Ledger, lease renewal offer and notice to vacate. The difference is for the Month to Month rate billed through her 30 day notice. 

• Initial Complaint

  Date:11/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Immediate Lease Termination & Refund Request Dear Greystar Real Estate Partners LLC , I am writing to formally terminate my lease and retract my application for the apartment located at Allaso Vineyards, 8901 Holly Ave NE, Apt 1306, Albuquerque, NM 87122, effective immediately as of November 30, 2024. Please consider this letter as notice to dissolve my contract. Additionally, I am requesting a refund of all the following fees: Deposit Fee: $500.00 Application Fee:$55.00 Online Administrative Fee:$200.00 Pre-Equal Deposit: $100.00 Welcome ACH Payment (11/26/2024):$750.00 Please issue a check for the total refund of $1,605.00 and send it to the following address: *** **** *** *** ** ** *** *** *** **** ************ ** *****  I kindly request that the refund be processed and mailed no later than December 6, 2024. If any further action is required on my part, please notify me promptly. Please be advised that a copy of this letter has also been sent to Greystar Real Estate Partners, LLC at their corporate office: Greystar Real Estate Partners, LLC 465 Meeting Street, Suite 500 Charleston, SC 29403 Furthermore, I require that your company update the records on my RealPage portal to reflect that I do not have a current lease with Allaso Vineyards. This update must be completed within 24 hours upon receipt of this letter. Additionally, I request written correspondence confirming this update within 48 hours of the update occurring. Thank you for your immediate attention to this matter. Please confirm receipt of this letter and provide written confirmation that my lease has been dissolved and the refund is being processed. Sincerely, *** **** 

  Business Response

  Date: 12/13/2024

  Please see attachment for a response that was sent to Amy on 12/3/24 regarding this issue/compliant

  Business Response

  Date: 12/13/2024

  Hello, my name is ****. I am the property manager at a Laws Vineyards, a property that is managed by Great Star. I wanted to return the phone phone call that we had received reference in *** ***. I did click on the link that we received from the B B B and put in a screenshot of our response to her as of December 3rd, I have not done that before, so I hope everything went through correctly. If not, please call me directly so I can be the 1 to take care of everything that you guys are requesting. *** *******. Again, my name is ****, I am the property manager at A loss of vineyard, which is where *** *** had applied. So give us a call back and happy to work with you where I can talk to you, too, bye bye.
  

• Initial Complaint

  Date:11/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved out of innova apartments - over two years ago and they are attempting to collect monies they have stated are owed without delineation

  Business Response

  Date: 12/02/2024

  I do not have any additional information on your file here in New Mexico. All of our Final Accounting for Greystar for move outs are processed through Greystar Receivables. To get more information on any amounts due and the breakdown of those charges, you can reach out to Greystar receivables at ************ or . I hope that this information is helpful. Thank you for your residency and I hope we can help you in the future.

• Initial Complaint

  Date:09/06/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they refuse to perform repairs on my apartment, because I am in the process of moving and they say my clothes are blocking the entries. nothing is dirty or out of order about my home, they are simply refusing to perform repairs so they can withold my security deposit

  Business Response

  Date: 09/09/2024

  ******* ***** only submitted work orders subsequent to management refusing to waive his late fee. The patio door was closed out because there were over 30 trash bags in front of the second pane of the door. 

• Initial Complaint

  Date:05/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was welcomed in to the ******* apartments two years ago on a high rate of 1,300, plus additional fees, which came up to 1,400. I am now on a higher rate of 1,560 plus additional "made up fees". The apartment I moved in to was not renovated, dirty carpet, old appliances, stained walls, knocking water heater, multiple plumbing problems/ large leaks. This all kept me from living comfortably while living there. Maintenance can sometimes take two weeks to respond to work orders even during emergencies. I recently gave notice of leaving 60 days prior, as said on the lease. The company came up with reasons to why my lease is not ending on the lease date, which is the 17th of June. They told me my lease will now end the 29th of June due to when they received the notice. They are trying to charge me a full months rent for the month that should be pro rated for the 17th of June. New tenants are moving in on a rate of 1,100, newly renovated apartments. This company also gave false payment history to all credit reports, stating that I only pay them 1,200 a month for rent. What I am expecting out of this is any refund from this company that I can get for being over charged for two years, and the fact that they are trying to over charge to move out. I want them to report the right amount of payment that they receive from me monthly to all creditors.

  Business Response

  Date: 06/10/2024

  Hi ******
  
  When you originally moved in your rent was $1,290 plus $34 Security Waive Fee, $30 Trash Valet totaling $1,354 plus utilities averaging $95-100 monthly depending on usage.
  You renewed on 06/16/20203 for a 12-month lease at the rate of $1,393 plus $34 Security Waive Fee, $30 Trash Valet, $5 pest control, $16 Renters Insurance totaling $1,478 plus utilities that average $95-100 based on monthly usage. The unit you moved into was not renovated so it did not have the upgrades that we are currently installing into the new units. You are in a 2x1 and those units that are being renovated are starting at a rate of $1,431.00 plus all additional fees and utilities. I did attach the web live pricing showing that the 2x1’s at the rate of $1,431. We do require a 60-day notice and attached is your Notice to Vacate that was dated on 4/29/24. To fulfill the 60 days’ notice it covers 04/29/2024 until 6/29/24. Please let me know if you have any additional questions.
  
  Kindly,
  
  ******** ************************* ******* ************** ****** **** *************** *** ***** ************* ***********************  

  Customer Answer

  Date: 06/12/2024

  Complaint: ********
  
  I am rejecting this response because: Notice was given 60 days prior to move out date, even though 06/17/2024 was not written on the letter. The date was not added because I assumed management was aware of my lease ending date and did not think the date needed to be added. I have never dealt with something like this before, and all I'm asking is for my rent to be prorated to the original date on the lease.

  State/city ordinance states that 30 day (s) notice is all landlords need for tenant to vacate property.

  For the rate I am paying, I have attached pictures of everything that has needed fixing and upkeep. I have had multiple leaks, in which has taken maintenance over 7 days to come and check out and unsuccessfully fix. I could have broke my lease multiple times for neglect, especially for the leaks that were emergencies. The water heater bangs/crackles, which is a safety hazard. The apartment was not at least painted nor the carpets changed, resulting in having to smell past tenants cigarette smoke and smoke damage throughout the whole apt. I have been to the doctor multiple times due to the mold exposure, which I attached. All of these things and more went neglected even before I moved in. I have not received any accommodations for any of these issues. 

  If my apartment was/is not one being renovated, I could've at least been asked or accommodated for the high price that I am paying every month on time. Of course, I'm sure, after I move out it will be renovated for a lower rate.

  There has been multiple shootings and my upstairs neighbors were raided. When I tried to communicate this to the apartment staff, asking for rent to be lowered for these occurrences, I was left ignored. 

  I am asking that my rent for June 2024 be prorated to the original date 06/17/2024. If not, I will take this further considering I moved in to a damaged/unkept and unsafe apartment/ environment.

  All add on expenses were also not listed on your response. I have saved all the Conservice letters, prices and add on charges change every month randomly. I believe what I'm being charged this month is almost around $1,600. Which is far from the base rent and add on fees mentioned. I will also attach a picture of that.

   

  thank you
  
  
  
  Regards,
  
  ***** *****

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

• Initial Complaint

  Date:10/23/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting charged $14.00 a month for not having renters insurance even though I submitted my insurance paperwork back in May 2023. The Manager credits my account every month & tells me that the charge won't show up again, yet every single month I have to go back in & ask them why I was charged yet again for not having insurance. My master bedroom window has yet to be fixed like I was told 3 times that it would be & is still sealed shut. My hallway/living room floor is still collapsing & getting worse day by day even though multiple maintenance men have said that they would put in a request that it needs to be replaced.

  Business Response

  Date: 11/07/2023

  We have reversed the $14.00 renters portection violation fee and explained to the tenant we are working on the system to ensure it does not continue to charge. We did have a third party vendor replace the window she mentioned on 11/7/2023. We have also scheduled the flooring repairs with our flooring vendor and our maintenance supervisor has been in communication with the resident to complete the needed repairs to the flooring. 

  Customer Answer

  Date: 11/08/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is extremely satisfactory to me, except for the fact that the maintenance supervisor has told me 3 times now that my vinyl flooring will be placed today & it still has not been done. I do know that the guys that were supposed to do the vinyl flooring were making excuses about why they couldn't do it & the maintenance supervisor told them straight if they didn't want to do it he would find someone else so it is possible that it is the vinyl flooring guys that are not doing their job, however no one is checking to see if it is being done.
  
  Regards,
  
  ***** *********

• Initial Complaint

  Date:07/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of the ******* ********** at the end of May which are managed by Greystar. I paid all fees associated with moving out but cannot get a hold of anyone who will get my security deposit returned since it’s been over 30 days and they are required by law to return this if it’s been over that amount of time without communication. I need assistance in tracking this down.

  Business Response

  Date: 08/02/2023

  We are trying to get ahold of the previous resident. Looks like we cut a check for her refund and checked with accounting to find that the check has not cleared. We will check with the resident to see if e have the correct forwarding address and resend.

   

  Thanks,

   

  ****** *********

  RPM

  Greystar Management

• Initial Complaint

  Date:06/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greystar acquired the property (****** **********) that my family lived at for the last 4 years. Once Greystar acquired the property, they immediately invaded our privacy numerous times for "inspections" of our unit. In the month of April they "inspected" our unit 3 times, abusing the "right to enter". My wife had given the leasing manager a list of items that needed to be repaired back on Nov. 22 2022 shortly after the property was taken over. Nothing on that list was touched until right before we moved out mainly because I had called them to ask when they plan on fixing the issues. They sent someone & they barely completed anything on the list. When we finally moved out we spent 2 weeks cleaning the entire unit & had the leasing manager walk through so we knew what else we needed to clean. It seemed like they were trying to avoid us the entire time. When the manager FINALLY came to walk through, she had a rather condescending tone & started stating that we were going to be charged for cleaning the unit regardless of how clean we got it & that we were going to be charged for carpet cleaning also. I have video proof of that encounter. Also According to the Department of Agriculture, Trade & Consumer Protection "Landlords CANNOT charge for routine carpet cleaning - either during the rental term OR from a security deposit - no matter what the lease says". So with that being said I should not be charged & refuse to pay for carpet cleaning, especially on carpet that was not even new when we moved in. When we turned in the keys our unit was cleaner than when we first moved in & we have photo proof that the unit was clean. Also I have photo proof that they have planned to renovate the entire unit & removed all the flooring/carpet. It is unfair to make us pay for their mess. We were not given anything in writing nor did we agree to any charges. Cleaning fees are not in our lease & we still haven't gotten our security deposit within 30 days as stated in our lease by law

  Business Response

  Date: 07/10/2023

  I apologize that your time at ****** ********** ended poorly, this was certainly not our intent especially after our client purchased the property and hired Greystar to manage at the end of 2022. We have made significant improvements to the community in the last 7 months in the way of operations and physical property improvements.
  
  Records indicate the following inspections were conducted:
  
  May 18, 2023
  Annual unit inspection to replace smoke/CO detector batteries, replace furnace filters etc. 48-hour notice of entry was provided and inspected lasted less than 10 minutes. All apartments in the community were inspected during the month of May.
  
  May 23, 2023
  Pre-move out inspection was scheduled at your convenience once notice to vacate was received. All apartments that are scheduled to vacate are inspected to prepare for the unit turn or renovation.
  
  May 31, 2023
  Leasing team inspected apartment at resident’s request when keys were returned, and resident vacated.
  
  I can see how this would feel like a lot of inspections all at once. We certainly value our residents’ privacy and personal space. Unfortunately, all visits to the home by our team were necessary due to our required annual inspection and then the pre-move out inspection. The final inspection was conducted at the request of the resident.
  
  The apartment home was left in great condition. No charges were assessed, and residents full deposit has been refunded to the address on file. Move out statement attached for your review and records.
  
  Once again, I apologize for any misunderstanding or negative feelings that may have arisen during your move out. We wish you well at your new home.