![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforThomas Restoration of New Mexico, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hunter T***** owner of Thomas Restoration of New Mexico was supposed to rebuild my bathroom, replace tiles, vanity, drywall, doorframes and baseboards after a water flood.. I prepaid him $3,724 and he said the work would be done in 2 weeks max. He sent in subcontractor and 6 weeks after starting, finally declared the work was done. I found the work totally unacceptable. Damaged and mislaid tiles, damaged vanity improperly installed, drywall cracking, wrong color of paint applied to doorframes and baseboards that were not replaced. He used Glossy white Paint. Paint and drywall stains in the tile grout. No caulking between tiles and bathtub. I contacted the subcontractor after he had departed via text. He stated he was sorry that he needs glasses and can’t see very well! The owner of Thomas Restoration Hunter T***** stated in a text he would send the subcontractors back in to correct the problems. Nothing was ever done. I sent 23 text messages, 16 phone messages, 2 emails and 3 letters requesting the job be finished and done correctly. I finally requested in a email and in writing I wanted a refund of the money I sent. I continue to not receive any reply from Hunter Thomas, and the 4 texts that were received from the subcontractor were nothing more than a runaround stating they would come fix things but never did show up. I’m a 100% disabled veteran who is dying from blood cancer. I am trying to get my home fixed so I can leave it to my kids. Why I’m being ignored and not getting the service I paid for I can’t understand. I have taken numerous pictures and videos of the problems and sent them to both Hunter T***** Restoration and to his subcontractor. I believe the corporate headquarters for Thomas Restoration is actually out of Mesa Arizona 10138 E. Radiant Ave Mesa AZ 85212 and a person named Zachary T*****. And not here in Albuquerque. I’ve asked Hunter to come see the problems but he just ignores. Don’t believe he’s in Albuquerque. Guess legal actions is next.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
200 Mulberry St NE Unit 1010
Albuquerque, NM 87106-4760
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.