ComplaintsforAll Weather Roofing, Inc.

• Initial Complaint

  03/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We signed a contract for 18,170.63 on january24th and was scheuled for march 14th. We then had a roof repair started on March 14th, the company found there was three layers did not give me any cost of the layers to be replaced no new estimate was provided or signed when this issue was brought forth. The company did not finish half the work on the 14th left it as is during the weather Saturday the 16th major storm rolled through no job tarps were placed on the exposed roof. The leaks started in four areas that evening. We contacted ***** about the leaks and issues on Sunday he assured us that he would take care of the cost of the additional layers we would only face the contract amount. The agent ***** assured us work would be completed the next day. Monday the roof was repaired a hole in the garage was serviced and the leaks were not investigated by their insurance and we asked for that information and were told no. The company was asked for the walk through on Monday the 25th they were contacted to obtain the insurance number of the company they refused and stated they are not at liberty to discuss and we told them we will file a baby complaint and reach out to the attorney General office. They said no more negotiations and have not provided me with any additional information. The total cost of the job has not been paid pending the job was not finished and the repair that we now face due to the water damage from the gross negligence from the company. We are seeking to have the leaks that cause water damage to be repaired a new mattress due to water soiling it from the storm a new ceiling fan and bathroom vent fan and living room repair as this was not our fault and this is a personal expense that we asked for the job to be done right and are not getting the job or services we paid for. The job is still not finished

  

  Business response

  03/25/2024

  Hello,
  On January 24, 2024 ******* ****** signed the re-roof estimate in the amount of $18,170.63. The scope of work included the removal of 1 layer of shingles, with a clause written “additional cost will be added to the price if more layers are discovered”. Work was scheduled to begin on March 14, 2024, weather permitting. On March 3, 2024 an updated estimate was sent to ******* ****** via email, showing the requested additions of some skylights in the total amount of $18,708.75. Ms. ****** replied to that email stating that “I accept the proposal. Thank you again for the help. I will keep you posted on the color selection.”
  On March 14, 2024 work started. It was then that we discovered there were a total of 3 layers of shingles on the roof. Per our signed estimate we have charged an additional $1500 for the two layers that were found under the original roof. Due to the additional work, our crew was not able to complete the job that same day. The crew did “dry in” the roof by installing a water-resistant material (synthetic underlayment) on all open sections of the roof, where shingles had not been laid, at the end of the day.
  On March 15, 2024 our crew went to the jobsite then management had them go home due to the unsafe conditions of working on the roof with high wind gusted and sporadic rain. They confirmed the roof was still “dried in” then left the job sight.  *******, contacted the project supervisor, *****, at 9:59pm on the 15th to let him know that there was a small leak around the furnace exhaust pipe stating, “I just needed to mention this since we have an issue before this rain storm hits us.” With some photos attached. He responded immediately to let her know that we will try to get someone there on 3/16/24. He then called her Saturday morning, but ******* did not answer and sent a text that she would call back later. She never called back on 3/16/24.
  At 12:24am on March 17, 2024, she sent ***** a message stating that she has a leak in her bedroom. At 7:59am on March 17, 2024, she then sent another text message stating that she has “major home leaks”. Again, he responded immediately offering to speak with her over the phone to get a better understanding of what was happening. She responded asking for any suggestions on how to reduce the leaks before another storm hit. He offered to get the foreman to her home that day. The foreman did go out on March 17, 2024, ***** offered to meet them at the home, but ******* said no. The foreman and his helper did perform various repairs at the ******** request. ***** did not hear from the homeowner for the rest of the day on Sunday. That night he, *****, sent her a text letting her know that the crew would be back to finish on Monday March 18, 2024, weather permitting.
  On Monday March 18, 2024, our roofers were on site and completed the job. During the day the homeowner, *******, sent some photos of a cracked piece of decking inside the garage roof, that she could see, requesting that ***** go to the home, and he went right away. Before he left the jobsite ***** let ******* know that he would go back on Tuesday March 19, 2024, to do an inspection of the completed job. 
  On Tuesday March 18, 2024, she, *******, requested that ***** go back on Sunday March 24, 2024, to meet with her husband but was not able so they planned for Monday March 25, 2024. ***** spoke with ****** on March 21, 2024, to confirm the Monday appointment and discussed a possible solution.
  On Friday March 22, 2024, ***** then requested from the homeowner to share the google photo link with his supervisor, ********, and they did. ****** ***** then called the office at 2:10pm March 22, 2024, to request our insurance information since his attorney advised him to do so. At that time, the office informed them that we would have someone get in touch with them to further handle the matter since they had acquired legal representation. At that time, we informed our insurance company and opened a claim.
  At this time, due to the homeowner’s legal representation, we have been advised to allow our insurance company to handle the matter. 
  Attached are photos of the alleged damage to the mattress.

  

  Business response

  03/25/2024

  Hello,
  On January 24, 2024 ******* ****** signed the re-roof estimate in the amount of $18,170.63. The scope of work included the removal of 1 layer of shingles, with a clause written “additional cost will be added to the price if more layers are discovered”. Work was scheduled to begin on March 14, 2024, weather permitting. On March 3, 2024 an updated estimate was sent to ******* ****** via email, showing the requested additions of some skylights in the total amount of $18,708.75. Ms. ****** replied to that email stating that “I accept the proposal. Thank you again for the help. I will keep you posted on the color selection.”
  On March 14, 2024 work started. It was then that we discovered there were a total of 3 layers of shingles on the roof. Per our signed estimate we have charged an additional $1500 for the two layers that were found under the original roof. Due to the additional work, our crew was not able to complete the job that same day. The crew did “dry in” the roof by installing a water-resistant material (synthetic underlayment) on all open sections of the roof, where shingles had not been laid, at the end of the day.
  On March 15, 2024 our crew went to the jobsite then management had them go home due to the unsafe conditions of working on the roof with high wind gusted and sporadic rain. They confirmed the roof was still “dried in” then left the job sight.  *******, contacted the project supervisor, *****, at 9:59pm on the 15th to let him know that there was a small leak around the furnace exhaust pipe stating, “I just needed to mention this since we have an issue before this rain storm hits us.” With some photos attached. He responded immediately to let her know that we will try to get someone there on 3/16/24. He then called her Saturday morning, but ******* did not answer and sent a text that she would call back later. She never called back on 3/16/24.
  At 12:24am on March 17, 2024, she sent ***** a message stating that she has a leak in her bedroom. At 7:59am on March 17, 2024, she then sent another text message stating that she has “major home leaks”. Again, he responded immediately offering to speak with her over the phone to get a better understanding of what was happening. She responded asking for any suggestions on how to reduce the leaks before another storm hit. He offered to get the foreman to her home that day. The foreman did go out on March 17, 2024, ***** offered to meet them at the home, but ******* said no. The foreman and his helper did perform various repairs at the ******** request. ***** did not hear from the homeowner for the rest of the day on Sunday. That night he, *****, sent her a text letting her know that the crew would be back to finish on Monday March 18, 2024, weather permitting.
  On Monday March 18, 2024, our roofers were on site and completed the job. During the day the homeowner, *******, sent some photos of a cracked piece of decking inside the garage roof, that she could see, requesting that ***** go to the home, and he went right away. Before he left the jobsite ***** let ******* know that he would go back on Tuesday March 19, 2024, to do an inspection of the completed job. 
  On Tuesday March 18, 2024, she, *******, requested that ***** go back on Sunday March 24, 2024, to meet with her husband but was not able so they planned for Monday March 25, 2024. ***** spoke with ****** on March 21, 2024, to confirm the Monday appointment and discussed a possible solution.
  On Friday March 22, 2024, ***** then requested from the homeowner to share the google photo link with his supervisor, ********, and they did. ****** ***** then called the office at 2:10pm March 22, 2024, to request our insurance information since his attorney advised him to do so. At that time, the office informed them that we would have someone get in touch with them to further handle the matter since they had acquired legal representation. At that time, we informed our insurance company and opened a claim.
  At this time, due to the homeowner’s legal representation, we have been advised to allow our insurance company to handle the matter. 
  Attached are photos of the alleged damage to the mattress.

  

  Business response

  04/18/2024

  Due to the process of the BBB the message was not received in time for us to schedule an inspection for April 10th-12th. Our insurance is going to be the one to do any further inspections.
  The contract states a “$2,000,000 Liability Insurance Provided”, meaning we carry that coverage for every job. We were more than happy to have had our insurance agent send over a Certificate of Insurance, had it been requested. What was said on the phone by Mr. ***** was “I have been advised to request your insurance information” to which I replied, “who advised you?”  The answer I received was “our attorney”. Due to that answer, I informed Mr. ***** that I would have someone get in touch with him. At that time, I contacted our insurance company to get involved and file a claim.
  At this time, we are allowing our insurance company to investigate the alleged damages, along with performing a roof inspection. We are requesting that the full amount owed to us be paid per the contract terms and conditions. Terms and conditions of the contract state that “Payment shall be considered past due if not received within seven (7) calendar days after completion of work.” Work has been completed since March 18, 2024. Attached is a blank copy of our contract.

  

  Business response

  04/18/2024

  Due to the process of the BBB the message was not received in time for us to schedule an inspection for April 10th-12th. Our insurance is going to be the one to do any further inspections.
  The contract states a “$2,000,000 Liability Insurance Provided”, meaning we carry that coverage for every job. We were more than happy to have had our insurance agent send over a Certificate of Insurance, had it been requested. What was said on the phone by Mr. ***** was “I have been advised to request your insurance information” to which I replied, “who advised you?”  The answer I received was “our attorney”. Due to that answer, I informed Mr. ***** that I would have someone get in touch with him. At that time, I contacted our insurance company to get involved and file a claim.
  At this time, we are allowing our insurance company to investigate the alleged damages, along with performing a roof inspection. We are requesting that the full amount owed to us be paid per the contract terms and conditions. Terms and conditions of the contract state that “Payment shall be considered past due if not received within seven (7) calendar days after completion of work.” Work has been completed since March 18, 2024. Attached is a blank copy of our contract.

  Customer response

  04/19/2024

  Complaint: ********
  
  I am rejecting this response because:
  
  This has become a back and forth horrible way for a business to handle this type of negligence. 
  
  The insurance company has requested if we want all weather roofing to come and do a further hack job on our home or to hire another company. 
  We paid for a job to be done to the contract, when multiple issues have occurred from the job that should of been a one day job and was decided to perform work in inclimate weather conditions is not the clients choice or issue. 
  
  The company has defaulted to take of this issue. The client was left to seek help from the district attorneys office this is where we were referred to request insurance to become involved and was with held from the client upon multiple requests. 
  This repair is horrible and per a roof inspection is a complete hack job. I feel that we are being forced into any area of not handling this civilly we are going to be forced to seek help with these issues faced. 
  To date we have asked all weather roofing to contact us as the client they serviced that our insurance provided their contact and regretfully chose them to do a job. ***** has years of experience of being a job site inspector and Negligence missed three layers of roofing. The business reassured the client we would not be responsible for additional layers. The internal repairs and fair market value loss of items previously stated. Due to continued leaks we cannot pay for a job that has not been completed. How do you leave a mother who has pulled out her 401k to pay for a roof repair that hasn't even been repaired my gutters are not properly installed. I'm sleeping on a bed that has who knows what in it from a leaking roof that occurred from an unsecure job site. Waking up covered in water your 9 month old and you almost had a fan fall on you but this is alleged our damages. There is multiple spots in my room hallway bathroom and middle room the co.pany caused issues. I cannot even turn on my AC due to the possibility of leaks from an unsecured ac line. 
  The business is defaulting on the client. We have been prepared to have you do a walk through we can provide more dates. But this will need to take place when the client ******* ****** that is on the contract. ****** ***** called the company as ***** tried to speak to him as I was mentally losing my patience with the horrific company that started to bring on unnecessary stress to a breast feeding mom who had lost her milk supply due to major tolling stresses caused. 
  
  To take the clients words and twist them for the companies gains to hide from the alleged damages insurance is yet paying off internal repairs is flabergasting. 
  
  We await the business to do the right thing to a client they severely hurt and we distrust they could repair this to a point of normalcy. They have left us with zero contact they failed to come to the scheduled walk through. 
  
  Again to date until the contract is finished there is no payment due or demanded to be paid until the company calls us. Makes the wrongs right or we will be forced to seek alternative help if the business cannot help us. As we have reached out to the BBB for help since there is refused communication to still date from all weather roofing. We await to see how the business will make this right?
  
  The home repair costs exceed the amount the insurance is allowing and leaving opened question on who will fix the roof issues. See the email from the insurance company confirming such alleged damages that have occurred to date. 
  
  We are seeking the cost of internal repairs to be adjusted and the roof repairs to be discussed with the client and if they cannot do it we need to know what business will do the job correctly as contracted bot leaving the client with alleged damages. These terms used by the business feel very treating and leaving the client to seek alternative help if they cannot make wrongs right. This is our demands and seek the business will correct their Negligent mistakes. 
  "Hello-
  
  Attached is the estimate concerning your interior repairs. As far as the remaining issues with the roof, please let me know if you want All Weather to complete the job or if you want to hire a different company to complete the job. I will need to send you a property damage release which will need to be notarized and returned in order for payment in the amount of $2858.85 for the interior repairs to be issued to your.
  
  Should you have any questions or concerns, please contact me.
  
  Sincerely,
  ******* ******
  Claim Representative
  Casualty Claims
  1195 River Road, PO Box 302, Marietta, PA 17547-0302
  Office: ***** ******** | ext. ****
  Fax: ***** *********
  
  
  Regards,
  
  ******* ******
  
  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Customer response

  04/19/2024

  Complaint: ********
  
  I am rejecting this response because:
  
  This has become a back and forth horrible way for a business to handle this type of negligence. 
  
  The insurance company has requested if we want all weather roofing to come and do a further hack job on our home or to hire another company. 
  We paid for a job to be done to the contract, when multiple issues have occurred from the job that should of been a one day job and was decided to perform work in inclimate weather conditions is not the clients choice or issue. 
  
  The company has defaulted to take of this issue. The client was left to seek help from the district attorneys office this is where we were referred to request insurance to become involved and was with held from the client upon multiple requests. 
  This repair is horrible and per a roof inspection is a complete hack job. I feel that we are being forced into any area of not handling this civilly we are going to be forced to seek help with these issues faced. 
  To date we have asked all weather roofing to contact us as the client they serviced that our insurance provided their contact and regretfully chose them to do a job. ***** has years of experience of being a job site inspector and Negligence missed three layers of roofing. The business reassured the client we would not be responsible for additional layers. The internal repairs and fair market value loss of items previously stated. Due to continued leaks we cannot pay for a job that has not been completed. How do you leave a mother who has pulled out her 401k to pay for a roof repair that hasn't even been repaired my gutters are not properly installed. I'm sleeping on a bed that has who knows what in it from a leaking roof that occurred from an unsecure job site. Waking up covered in water your 9 month old and you almost had a fan fall on you but this is alleged our damages. There is multiple spots in my room hallway bathroom and middle room the co.pany caused issues. I cannot even turn on my AC due to the possibility of leaks from an unsecured ac line. 
  The business is defaulting on the client. We have been prepared to have you do a walk through we can provide more dates. But this will need to take place when the client ******* ****** that is on the contract. ****** ***** called the company as ***** tried to speak to him as I was mentally losing my patience with the horrific company that started to bring on unnecessary stress to a breast feeding mom who had lost her milk supply due to major tolling stresses caused. 
  
  To take the clients words and twist them for the companies gains to hide from the alleged damages insurance is yet paying off internal repairs is flabergasting. 
  
  We await the business to do the right thing to a client they severely hurt and we distrust they could repair this to a point of normalcy. They have left us with zero contact they failed to come to the scheduled walk through. 
  
  Again to date until the contract is finished there is no payment due or demanded to be paid until the company calls us. Makes the wrongs right or we will be forced to seek alternative help if the business cannot help us. As we have reached out to the BBB for help since there is refused communication to still date from all weather roofing. We await to see how the business will make this right?
  
  The home repair costs exceed the amount the insurance is allowing and leaving opened question on who will fix the roof issues. See the email from the insurance company confirming such alleged damages that have occurred to date. 
  
  We are seeking the cost of internal repairs to be adjusted and the roof repairs to be discussed with the client and if they cannot do it we need to know what business will do the job correctly as contracted bot leaving the client with alleged damages. These terms used by the business feel very treating and leaving the client to seek alternative help if they cannot make wrongs right. This is our demands and seek the business will correct their Negligent mistakes. 
  "Hello-
  
  Attached is the estimate concerning your interior repairs. As far as the remaining issues with the roof, please let me know if you want All Weather to complete the job or if you want to hire a different company to complete the job. I will need to send you a property damage release which will need to be notarized and returned in order for payment in the amount of $2858.85 for the interior repairs to be issued to your.
  
  Should you have any questions or concerns, please contact me.
  
  Sincerely,
  ******* ******
  Claim Representative
  Casualty Claims
  1195 River Road, PO Box 302, Marietta, PA 17547-0302
  Office: ***** ******** | ext. ****
  Fax: ***** *********
  
  
  Regards,
  
  ******* ******
  
  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

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